Managed a high volume of claim files from beginning to end Interviewed all involved in an accident to determine coverage and liability decisions Independently made decisions related to liability and coverages

Managed, monitored, and oversaw approximately 100 autonomous vehicles on a weekly basisImproved autonomous vehicle classification software by entering feedback to improve the detection systemResponded quickly to changing and high-pressure environments optimizing customer experienceCollaborate cross-functionally with large interdisciplinary groups to maintain fleetAdapted to complex changes to daily procedureImmersed in the cutting edge mechanics of autonomous vehicles and adapting to ever-changing technology

Settled 800+ claims with loss amounts upward of $100,000Reviewed vehicle valuations on a daily basis to ensure all options were accounted forActed as Claims Service Manager delegate to handle complex claims and escalationsSelected for multiple catastrophic duties to oversee member disputesEvaluated & negotiated settlements of automobiles from first and third party physical damage claimsMentored and developed new Total Loss Representatives employeesActively participated in the innovation platform to improve business processes