Justin Chen Email & Phone Number

Singapore

• Lead the overall marketing strategies, including campaigns and events with the creative team. Proactively support all social media content and creative directions.• Spearhead tactical initiatives to maximise brand awareness and drive inbound sales.• Oversee social media engagement and performance through data analytics on platforms including Google.• Work alongside team to identify and secure relevant partners to align with the overall brand value and focus.• Collaborate in project management to meet deadlines and encourage work efficiency.

Singapore

• A multi-level fitness coaching platform that focuses on fitness, health and nutrition. It specialises in online and personal coaching.

Singapore

• Drive and develop partnership relations with international market. Manage and establish a strong network among industry associations, groups and business owners.• Implement strategies and perform market research to pivot product and maintain competitiveness. • Propose and execute creative marketing to achieve headway in client relationship, prospecting and business opportunities.• Coordinate with cross functions to plan and deliver highest quality projects and innovation.

Duo Galleria

• Facilitated training programs for sales, operations and cross functions; Aligned with the corporate strategies and other methodologies to ensure effective and creative curriculum.• Defined analytical reports for SEA Managers to assimilate data on key customer touch points and highlight trends and new focus areas.• Managed a high-performing team of sales & relationship executives to exceed monthly goals. Tailored development plans and coached team members to deliver superior levels of customer service.• Worked with key stakeholders to identify and onboard partners to improve customer acquisition rates. Maintained strong relationships with all vendors to identify and maximize future opportunities for collaboration.• Proactively drove all regional marketing strategies and campaigns. Represented the company at external corporate events ensuring positive brand recognition among potential clientele.

Capital Tower

• Provide high service standards through platforms such as social media and telemarketing.• Analysed trends and behaviors through CRM system (Salesfirst & Salesforce) to improve communication touch points and develop new initiatives.• Developed quality management principles for the team to improve knowledge of business, engagement with people, relationship building and process-driven approach.• Conducted cross-functional training for different teams and departments in Singapore to promote shared practices including CRM framework and processes.• Stepped up as a Corporate Ambassador to orientate outstanding customer experience with external partners and stakeholders.

Pasir Ris

• Led the Social Media team to curate content, handle feedback and complaints, and maintain effective interaction to cultivate quality online platforms.• Led the Customer Support team to manage enquiries from community. Continuously implemented processes and policies to improve service standards.• Led the Communication team to manage all communication channels and operations. Created and exercised improvements to creative briefs and marketing languages.• Identified and developed relationships with internal and external stakeholders to enhance value propositions of the community.• Performed customer segmentation to implement strategies that effectively communicate and support the community. Executed campaigns and internal trainings that delivered outstanding results in hospitality.

Kaki Bukit

• Attended to inbound calls to provide accurate information and all support required• Assisted the Business Support Team with fundamental administrative work and report generation. Provided support on the infrastructure of the floor, and acted as a personal assistant to the Head of Department.• Tracked and distributed business leads to agents. Attended to invoices, cheques and cash against sales from AIG and performed other account duties. Performed stocktake and liaised with several vendors / suppliers.

Toa Payoh

• Wrote up job descriptions for job grading purposes and adverts on job portal. Screened through applicants and liaised with Executives & Directors on the shortlisted candidates.• Scheduled candidates, prepare interview kits and rooms for interview sessions. Represent Human Resource when required. Prepare contracts for employees.• Created new employees' personal files and handled confidential documents from Directors.• Prepared fundamental report files and presentations for various meetings with Executives and Directors. Handle clients’ enquiries. Perform other administrative duties.

Information Technology

Specialization in Java Platform, Life Sciences & supplementary Business modules.

Gce 'O' Levels

English, Chinese, Mathematics, Combined Humanities (History & Geography), Combined Science (Physics & Chemistry), POA, Design & Technology