Justin C. Email & Phone Number

Elkhart, Indiana Area

Kem Krest, Elkhart, Indiana April 2018 – CurrentCall Center SupervisorPrimary responsibilities include:• Coaching, training, mentoring, as well as performance management and terminations. Manage 9 employees in Elkhart, IN and 1 remotely in Toronto, Canada.• Depending on technology restraints, diligently provide feedback to management on service opportunities that could enhance customer experience.

Elkhart, Indiana, United States

In addition to my supervisor duties, assisted in the start-up of my primary employer's new LLC subsidiary. The LLC was a COVID response to procure health and safety products out of our manufacturing facilities to help local hospitals.Role requirements reporting to the Director of Health & Safety Business Development consisted of -• To grow and oversee channel partner relationships• Support General Launch Strategy including IT developmentFortunate to work with Play Like A Champion, whom we procured and transported sanitizer and disinfectant to colligate athlete facilities as well as NFL stadiums and equipment.

Tampa/St. Petersburg, Florida Area/ Mishawaka, Indiana

Managed a team size as large as 20 of a mixed team of multiple lines of business inbound and outbound call center teams. The team worked both in the office and from home.Through utilizing the LEAN method of problem solving, an area was identified with an opportunity to repeal fines assed to the company. Created and managed a team of 3 customer information agents to deep dive into this issue.