Justin Manuel Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Maintained day-to-day client relationships of over 43 multi-national law firms.Supervised a team of 26 service desk technicians, developed staff skills, conducted performance evaluations, and provided recommendations for hiring, evaluating, performance plans and disciplinary actions.Oversaw service operations and ensuring the timely resolution of technical issues.Promoted good standards, ensured operational requirements are met, and collaborated with other teams to investigate problems and minimize service disruptions.

Chicago, Illinois, United States

Provided support to over 30 international law firms.Personally resolved and escalated over 800 tickets a month, on average.Addressed IT-related queries, concerns, and issues, troubleshooting hardware and software problems, including legal-specificapplications, document management systems, eDiscovery tools, and legal research platforms.Worked with multiple Document Management Systems (DMS), IT Service Management systems, VDI solutions, mobility suites, Microsoft Active Directory/Azure Active Directory/Micrsoft Entra on a daily basis.

Chicago, Illinois, United States

Addressed IT-related queries, concerns, and issues, troubleshooting hardware and software problems, including legal-specificapplications, document management systems, eDiscovery tools, and legal research platforms.Worked with multiple Document Management Systems (DMS), IT Service Management systems, VDI solutions, mobility suites, Microsoft Active Directory/Azure Active Directory/Micrsoft Entra on a daily basis.

Chicago, Illinois, United States

Addressed IT-related queries, concerns, and issues, troubleshooting hardware and software problems, including legal-specificapplications, document management systems, eDiscovery tools, and legal research platforms.Worked with multiple Document Management Systems (DMS), IT Service Management systems, VDI solutions, mobility suites, Microsoft Active Directory/Azure Active Directory/Micrsoft Entra on a daily basis.

Chicago, Illinois, United States

Provided On-Site Technical Support: Delivered expert assistance to end-users across various locations, ensuring smooth operation of hardware and software systems.Resolved IT Issues: Diagnosed and fixed hardware, software, and network connectivity problems, maintaining high system uptime.Installed and Configured Systems: Set up and configured computer systems to meet specific user needs and operational requirements.Ensured Operational Efficiency: Traveled to different sites to ensure IT systems and equipment functioned optimally, supporting overall productivity.User Training and Empowerment: Provided training and guidance to end-users, enhancing their ability to effectively use technology solutions.

Chicago, Illinois, United States

Led Front-of-House Team: Supervised and motivated staff to consistently deliver high-quality service standards.Coordinated Operations: Collaborated with kitchen staff to ensure seamless coordination between front-of-house and back-of-house operations.Optimized Seating & Service: Managed seating arrangements to maximize efficiency and guest satisfaction.Handled Customer Relations: Addressed customer inquiries and concerns, ensuring a positive dining experience.Maintained Cleanliness & Compliance: Ensured cleanliness and adherence to health, safety, and regulatory standards.Managed Inventory & Supplies: Oversaw inventory levels and managed supply orders to meet operational needs.Implemented SOPs: Developed and enforced standard operating procedures for consistent service delivery.Ensured Licensing Compliance: Managed liquor licensing and compliance with relevant regulations.

Chicago, Illinois, United States

Led Waitstaff Team: Supervised and guided a team of waitstaff to ensure exceptional service delivery.Coordinated Table Assignments: Managed table assignments to optimize seating and enhance guest experience.Handled Customer Relations: Addressed customer inquiries and resolved concerns to ensure satisfaction.Maintained Dining Area: Ensured the dining area was clean, organized, and in line with service standards.Oversaw Staff Performance: Monitored and evaluated staff performance, providing feedback and support as needed.Conducted Pre-Shift Meetings: Led pre-shift meetings to communicate daily objectives and service standards.Collaborated with Management: Worked closely with the restaurant management team to improve overall operations and service quality.

Chicago, Illinois, United States

Provided Exceptional Customer Service: Delivered attentive and efficient service, ensuring a positive dining experience for all guests.Accurately Took and Served Orders: Managed customer orders, relayed them to the kitchen or bar, and served food and beverages promptly and correctly.Addressed Customer Inquiries: Responded to customer questions and concerns professionally, striving for complete satisfaction.Maintained Cleanliness and Organization: Ensured a clean, organized, and welcoming atmosphere in my designated section.Collaborated with Team: Worked closely with kitchen staff and fellow waitstaff to ensure seamless service delivery.Menu Knowledge & Recommendations: Possessed in-depth knowledge of menu items, offering recommendations based on customer preferences.Handled Payments: Managed cash transactions and processed payments with accuracy and efficiency.

Chicago, Illinois, United States

As a restaurant host, I was the first point of contact for guests as they arrived at the restaurant. My primary role was to warmly welcome and greet guests, manage the reservation system, and guide them to their designated tables. I ensured a smooth and organized flow of guests, managing waitlists and answering phone calls. I assisted with seating arrangements, taking into account guest preferences and the restaurant's availability. Providing information about the restaurant's offerings and policies was also part of my responsibilities.I collaborated closely with the waitstaff and management to ensure efficient table turnover and create a positive and welcoming atmosphere for guests. I played a vital role in coordinating between guests and the waitstaff to maintain a smooth dining experience. Throughout my time as a restaurant host, I consistently strived to provide excellent customer service, ensuring that guests felt valued and had a memorable dining experience.

Bachelor'S Degree, Computer Science

During my enrollment in DePaul University's Computer Science Software Engineering Bachelor's program, I gained a comprehensive.

Bachelor Of Science - Bs, Nursing

Transfer Credit

Transfer Credit