Justin Chiles

Justin Chiles Email and Phone Number

COO @ PaySteady
Washington, DC, US
Justin Chiles's Location
Washington, District of Columbia, United States, United States
Justin Chiles's Contact Details

Justin Chiles personal email

n/a

Justin Chiles phone numbers

About Justin Chiles

As an operations leader with over a decade of experience in high-growth startups, I thrive on building and scaling teams that deliver results. Whether it’s launching marketplaces or driving operational efficiency, I positively impact companies by accelerating growth. My career spans marketplace development, business operations, and product management where I’ve consistently led teams to achieve impactful outcomes.I’m a strong leader who can flex into different roles to solve complex problems and I excel at driving efficiency across teams. I specialize in optimizing processes and solving ambiguous problems, particularly within marketplace and tech-driven environments. Career Highlights• Scaled a bootstrapped company from under $2MM to over $200MM in GMV.• Drove a 2.5x year-over-year increase in organic traffic through strategic SEO efforts.• Led the Merchant Ops team at Upside, launching over 60,000 merchant locations and contributing to a multi-billion dollar GMV run rate.• Spearheaded process improvements that reduced time to value by 58% for new merchants on the Upside platform.• Increased project profit margins by 16% through agile product development at ColorJar Interactive.Currently, I’m focused on leveraging my experience to help a growth company scale efficiently, enhance marketplace operations, and create long-term business value. My future goal is to continue building high-performing teams that drive measurable success.Feel free to connect with me if you’re interested in networking or learning more about my experience.

Justin Chiles's Current Company Details
PaySteady

Paysteady

View
COO
Washington, DC, US
Website:
paysteady.com
Employees:
6
Justin Chiles Work Experience Details
  • Paysteady
    Coo
    Paysteady
    Washington, Dc, Us
  • Upside
    Senior Director Of Merchant Operations
    Upside Jun 2022 - Jul 2024
    Washington, District Of Columbia, Us
    Upside is a marketplace platform that empowers brick-and-mortar retailers to earn more profit while offering consumers increased purchasing power. During my time at Upside, I played a key role in establishing and scaling the Merchant Operations team as the company advanced from Series B to Series E funding. Key Responsibilities & Achievements:• Promoted to Senior Director of Merchant Operations, growing the team from 7 to 17 members and restructuring it into three specialized teams: Launch and Performance, Client Delivery, and Data Operations.• Launched over 60k merchant locations on the Upside platform, contributing to a multi-billion dollar GMV run rate.• Spearheaded cross-functional initiatives to improve merchant onboarding, resulting in a 58% reduction in time to value for new merchants.• Optimized data operations by troubleshooting and resolving data connectivity issues with partners, adding $100MM+ in GMV annually for remediated locations.
  • Upside
    Director Of Merchant Operations
    Upside Feb 2020 - Jun 2022
    Washington, District Of Columbia, Us
  • Upside
    Marketplace Growth
    Upside Jul 2019 - Feb 2020
    Washington, District Of Columbia, Us
  • The Knot Worldwide
    Marketing Operations Lead
    The Knot Worldwide Feb 2017 - Jul 2019
    Chevy Chase, Md, Us
    The Knot Worldwide (formerly WeddingWire) is a global leader in the wedding industry, connecting engaged couples with vendors and services for their special day. As a Growth and Operations Consultant, I led key initiatives at The Knot Worldwide to drive growth through improved customer acquisition, engagement, and marketplace optimization. I also consulted with Playbook Kids and Rev. My work resulted in increased traffic, higher lifetime value, and reduced acquisition costs for clients.Key Responsibilities & Achievements:• Overhauled the wedding vendor marketplace for The Knot Worldwide, leading to a 9% year-over-year increase in organic traffic.• Revamped the student onboarding funnel and overhauled the marketing strategy for Playbook Kids, implementing targeted initiatives that streamlined the customer journey and resulted in a 21% increase in lifetime value (LTV).• Reduced student acquisition costs by 45% for Rev’s online tutoring product through an overhaul of existing SEM strategies and implementation of new SEO landing pages.
  • Colorjar
    Chief Operations & Delivery Officer
    Colorjar May 2015 - Feb 2017
    Chicago, Illinois, Us
    ColorJar is a Chicago-based brand strategy and design firm that drives business results for brands focused on the guest experience. As Chief Operations and Delivery Officer, I led operations and technical teams to ensure consistent delivery of high-quality products and services to clients. I also established HR practices to improve team performance and retention.Key Responsibilities & Achievements:• Increased project profit margins by 16% by implementing an agile product development process, enhancing efficiency and delivery speed.
  • Wyzant
    Vice President Operations
    Wyzant Jun 2012 - May 2015
    Chicago, Il, Us
    IXL Learning acquired Wyzant in 2021.Wyzant is an online and in-person tutoring marketplace that connects students with expert tutors in a variety of subjects. As VP of Operations, I was instrumental in scaling the company from an early-stage startup to a leading tutoring marketplace. I led initiatives across SEO, product management, and team building that significantly increased GMV.Key Responsibilities & Achievements:• Scaled Wyzant from <$2MM in GMV to >$200MM in GMV, contributing to its growth as a leading online and in-person tutoring marketplace.• Drove a 2.5x YoY increase in organic traffic by leading search marketing efforts focused on SEO, establishing it as the primary student and tutor acquisition channel.• Facilitated the integration of teams and culture between the Chicago headquarters and a satellite office in San Francisco after securing venture capital funding.
  • Wyzant
    Director Of Operations
    Wyzant Jan 2009 - Jun 2012
    Chicago, Il, Us
  • Datran Media
    Director Of Client Operations
    Datran Media Jul 2008 - Jan 2009
    Datran Media merged with PulsePoint in 2011.At Datran Media, I advanced from Senior Business Analyst to Director of Client Operations, where I optimized sales operations and led client onboarding to drive business performance and client success.
  • Datran Media
    Business Analyst | Senior Business Analyst
    Datran Media Mar 2007 - Jul 2008

Justin Chiles Skills

Analytics Start Ups Entrepreneurship Strategy Management Leadership Online Advertising Product Management Digital Marketing E Commerce Operations Management Strategic Planning

Justin Chiles Education Details

  • Princeton University
    Princeton University

Frequently Asked Questions about Justin Chiles

What company does Justin Chiles work for?

Justin Chiles works for Paysteady

What is Justin Chiles's role at the current company?

Justin Chiles's current role is COO.

What is Justin Chiles's email address?

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What is Justin Chiles's direct phone number?

Justin Chiles's direct phone number is +192581*****

What schools did Justin Chiles attend?

Justin Chiles attended Princeton University.

What skills is Justin Chiles known for?

Justin Chiles has skills like Analytics, Start Ups, Entrepreneurship, Strategy, Management, Leadership, Online Advertising, Product Management, Digital Marketing, E Commerce, Operations Management, Strategic Planning.

Who are Justin Chiles's colleagues?

Justin Chiles's colleagues are Katie Harris.

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