Justin Collins Email and Phone Number
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I am a strategic and results-driven VP of Professional Services with a proven track record of leading global teams to deliver exceptional services, drive revenue growth, and enhance customer satisfaction. Throughout my career, I've demonstrated expertise in implementing innovative service offerings, building robust structures, creating new solutions and fostering cross-collaborative initiatives.With a keen focus on driving organizational efficiency, I've consistently achieved key performance indicators, resulting in high Net Promoter Scores (NPS) and significant revenue expansion. My commitment to excellence is underscored by a history of delivering exceptional client implementations, optimizing solutions, and elevating service delivery at scale.In my diverse professional journey, I've successfully overseen global teams, ensuring they deliver exceptional services that align with organizational goals. I take pride in my ability to develop and implement innovative service offerings that not only meet but exceed client expectations. My strategic mindset and results-oriented approach have been pivotal in achieving consistently high NPS scores, reflecting a commitment to customer satisfaction.As a VP of Professional Services, I am here to connect, collaborate, and contribute to achieving your organizational goals. Whether you're seeking expertise in global service delivery, revenue growth strategies, or customer satisfaction enhancement, I am equipped to bring valuable insights and drive impactful results.
Proofpoint
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- proofpoint.com
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Vice President Of Professional ServicesProofpoint Mar 2022 - PresentSunnyvale, California, UsIn my role at Proofpoint, I oversee a ~140-member global professional services team spanning four product practice domains. Part of my responsibility involves managing the oversight of 5000 customer projects every year. Through collaborative efforts with sales and product teams, I align service offerings with client needs, contributing significantly to revenue growth and ensuring customer success.Some key achievements in this role include:• Fostered a high-performance culture, sustaining attrition below company benchmarks.• Maintained a commendable NPS of 70+, signifying exceptional customer satisfaction.• Enhanced time-to-value by 10% annually, boosting customer success.• Drove consecutive 20% growth in Recurring Revenue, ensuring sustained expansion.• Seamlessly integrated multiple acquisitions into the Global Professional Services organization (2020-2023).• Led company-wide initiatives including initiatives on reducing product churn.• Streamlined operations, reducing initial time to customer engagement by 75%.• Managed consistent headcount despite a 15% annual engagement increase (2021-2023).• Established a Certified Partner Deployment Program, expanding service reach.
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Global Senior Director Of Security Products Professional ServicesProofpoint Sep 2018 - Mar 2022Sunnyvale, California, UsIn my leadership role, I directed a global team comprising 65 Information Security professionals. I focused on optimizing service delivery and collaborated closely with product teams to strategically integrate service enhancements, aiming for seamless customer experiences. To ensure effectiveness, I established and monitored key performance indicators (KPIs), fostering a culture of continuous improvement. Additionally, I implemented training programs to equip our skilled Professional Services team with the necessary skills to navigate the ever-evolving landscape of Information Security. Some of the key achievements in this role include:• Pioneered the Partial Resident Engineer Offering for Proofpoint's Security Products, achieving a remarkable growth in annual recurring revenue within the initial three years of implementation.• Maintained a consistent NPS score of 70 or higher, reflecting ongoing excellence in service delivery.• Introduced automation to reduce time to complete a customer engagement by 12.5%.• Unified Professional Services processes globally which improved customer satisfaction, ensured consistent engagement model with sales and finance organizations, and increased efficiency across PS organization.
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Director, Professional ServicesProofpoint Aug 2015 - Aug 2018Sunnyvale, California, UsAt the helm of a 35-person North America Professional Service Team, I spearheaded the development of numerous innovative professional service products. These encompassed a range of offerings, including new training modules, workshops, and diverse service options.Some key achievements in this role include:• Earned Sales MVP in 2018 for driving pre- and post-sales success, exemplifying a commitment to customer enablement.• Pioneered an innovative customer workshop program, revolutionizing client engagement strategies and elevating service delivery standards.
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Senior Manager, Professional ServicesProofpoint Aug 2014 - Aug 2015Sunnyvale, California, UsIn my role, I managed a team of 7 professional services consultants and collaborated seamlessly with a matrixed organization consisting of 15 consultants. Implementing strategic initiatives, I focused on enhancing service quality across the Strategic and Field PS Practices. This concerted effort resulted in notable increases in customer satisfaction and retention rates.Some of the key achievement is this role include:• Developed customer-facing workshops focused on DLP and O365 migrations, driving product sales and enhancing client adoption.• Introduced NPS as a key metric to gauge and improve customer satisfaction with services, revolutionizing feedback mechanisms for continuous enhancement.
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Manager, Professional ServicesProofpoint May 2012 - Aug 2014Sunnyvale, California, UsIn my capacity, I took charge of developing and establishing comprehensive Professional Services engagement processes. These processes not only laid the foundation for team expansion but also contributed significantly to our organizational growth, many of them remaining integral to our daily operations. Overseeing a proficient team of Professional Services consultants, I actively drove successful service delivery throughout the Americas region. My focus was on ensuring seamless external client implementations and professional services projects, consistently exceeding client expectations. Spearheading the refinement and enhancement of our service delivery methodologies was a priority, optimizing efficiency and elevating client satisfaction to new heights.Some of the key achievements in this role include:• Established an outsourcing system for customer legacy archiving extractions, leading to annual cost savings exceeding $1MM for Proofpoint.• Engineered streamlined processes for onboarding Professional Services customers, resulting in a remarkable 200% reduction in initial engagement time-related customer complaints.
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Principal ConsultantProofpoint Sep 2011 - May 2012Sunnyvale, California, UsIn my role, I spearheaded implementation procedures tailored for newly onboarded enterprise clients. This involved overseeing a spectrum of tasks, including installation, configuration, troubleshooting, customization, testing, and thorough documentation of Proofpoint solutions. I offered specialized technical expertise in crafting solutions, creating proofs of concept, and devising implementation strategies. Advocating for client needs was pivotal in enhancing product functionalities and ensuring the success of Proofpoint deployments. Maintaining a seamless coordination between internal teams and clients was crucial. It allowed for timely issue resolution and project completion, consistently upholding high levels of client satisfaction. Furthermore, I conducted comprehensive training sessions for both clients and partners, optimizing the utilization of Proofpoint solutions.Some of the key achievements in this role include:• Built several custom solutions for customers that eventually became part of core product offerings• Innovated and launched diverse professional service products, including new trainings, workshops, and service offerings.• Established a streamlined process supporting custom product modifications, enhancing service flexibility and efficiency.
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Senior ConsultantProofpoint Oct 2007 - Sep 2011Sunnyvale, California, Us· Work with newly signed enterprise customers as the Proofpoint product expert to implement Proofpoint solutions at their sites. · Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation. · Deliver training to customers and partners · Implementation activities such as installation, configuration, troubleshooting, customization, testing, and documentation. · Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation · Drive high levels of customer satisfaction · Act as the strong voice for your customers into our Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful · Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects
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Professional Services ManagerMontavista Software, Inc Jun 2005 - Sep 2007· Scope customer requirements including writing technical specifications for customer projects. · Work with North America Sales on new Professional Services Opportunities. · Own North America Services forecasting for opportunities being provided by sales. · Create Rough Order of Magnitude (ROM) Quotes and Statements of Work (SOW) for customer/partner engagements. · Project Manag Delivery of Projects including overseeing Developers and Subcontractors. · Determine accurate estimates for professional services engineering efforts · Maintain Communication with customers, engineering and third party developers to ensure PS Project success. · Work with Marketing and Sales to define new Professional Service offerings.
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Senior Project Manager, Resource ManagementEbay, Inc Sep 2004 - Jun 2005· Update and create processes to decrease the amount of time necessary for sourcing projects. · Assign the appropriate resources to each software development project approved for development based on the needs of each project. · Work with Senior Management to determine project priorities and which projects should be impacted when/if projects need to be completed sooner due to changing priorities. · Track and report metrics on a quarterly basis for the number of Train Seats, unit of software development, delivered to each business unit.
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Program Manager, Hotmail OperationsMicrosoft Jan 2002 - Sep 2004Redmond, Washington, UsProgram Manager for Hotmail Operations -
Manager, Internet Services And Corporate ItAtlantes Feb 2001 - Dec 2001
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Manager, Site Management ConsultingSynapta, Inc Sep 2000 - Jan 2001· Developed and enhanced Site Management offerings in liaison with Client Partners and Executives · Served as lead architect for new web production environment · Assisted Client Partners and Client Executives with presales work · Created new, company-wide process and architecture for code release management
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Sr. Consulting ManagerGnac Sep 1998 - Sep 2000· Managed 8 direct reports and 12 project reports · Owned P&L of each customer relationship. · Owned the business and technical relationship with the client including the responsibility for initial discovery, architecture, implementation, long-term management and profit and loss · Developed and executed implementation plans resulting in the timely deployment of secure, robust, and highly available e-commerce solutions · Project Managed several medium and large scale implementation projects · Created operations manuals for the customers' production sites being managed by Certainty Solutions · Led program management team which create implementation standards for client engagements · Created Statements of Work for customer engagements · Assisted Sales team with presales work serving as a Sales Engineer · Created customer account costing analysis in conjunction with executive management team · Defined focal review grading criteria for technical staff in conjunction with HR
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Sr. Network/Security EngineerNasa Ames Research Center/Sterling Software Apr 1997 - Sep 1998· Responsible for network and security operations at the Super Computing (NAS) Facility · Served as project lead for site network upgrade · Created DNS management system for facility (Presented case study at SANS '98) · Served as liaison to Parallel Processing, and High Speed Processing Groups
Justin Collins Skills
Justin Collins Education Details
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University Of RochesterPhysics
Frequently Asked Questions about Justin Collins
What company does Justin Collins work for?
Justin Collins works for Proofpoint
What is Justin Collins's role at the current company?
Justin Collins's current role is VP of Professional Services @ Proofpoint | Customer Success | Solutions Architecture | Global Service Delivery | CRM, SaaS, Strategy Leader.
What is Justin Collins's email address?
Justin Collins's email address is jc****@****orm.org
What is Justin Collins's direct phone number?
Justin Collins's direct phone number is +140840*****
What schools did Justin Collins attend?
Justin Collins attended University Of Rochester.
What are some of Justin Collins's interests?
Justin Collins has interest in Travelocity, Eminem, Boston Celtics, Itunes, Tiger Woods, Team In Training, How I Met Your Mother (Tv Series), Tivo, Apple Stores, The Beatles (Band).
What skills is Justin Collins known for?
Justin Collins has skills like Saas, Professional Services, Enterprise Software, Cloud Computing, Product Management, Program Management, Crm, Management, Strategy.
Who are Justin Collins's colleagues?
Justin Collins's colleagues are Sarah Nicholson, Dave Witt, Susan Eapen, Leo Wei, Ivannie Figueroa, Shakeeb A., Amelia Glissman.
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