Contributed to the implementation of an enterprise-wide Data Management strategy, ensuring compliance with frameworks such as US state privacy laws, PCI DSS, GLBA, and FFIEC. Managed a network of data stewards and integrated retention schedules into data management frameworks to enhance data privacy and security.Facilitated the planning and execution of information governance, data protection, and privacy programs, including the development of policies, procedures, and controls. Conducted risk assessments and privacy impact assessments, collaborating with Information Security and Legal to address data incidents and ensure timely remediation.Supported regulatory and internal audits/examinations by implementing technologies and tools to track projects, manage deliverables, and create reports. Delivered comprehensive training and awareness programs to promote information governance, data protection, and privacy compliance across the organization.

Contract position with Apple’s Information Governance team.Supported the implementation of a global retention schedule across various jurisdictions, ensuring compliance with regulations including GDPR, CPRA, PIPEDA, and PIPL. Enhanced design and functionality to optimize data governance frameworks and ensure international compliance.Facilitated the development and execution of comprehensive information governance policies and standards, collaborating with diverse departments to ensure uniform data management practices. Integrated compliance standards within broader information governance initiatives.Assisted in managing physical records by implementing data management strategies to improve organization and accessibility. Contributed to clean-up initiatives to streamline physical records, ensuring alignment with data retention standards and enhancing overall data quality.

As part of the management team, oversaw the Records and Information Management division, leading a team of 150 specialists in processing over 50,000 records requests annually. Enhanced data management practices and operational efficiency by developing and enforcing comprehensive data policies and standards to ensure data integrity and regulatory compliance.Managed vendor relationships and procurement processes, achieving cost reductions and service enhancements through stringent vendor selection and performance evaluation. Ensured adherence to high standards of vendor performance and service quality, strengthening the organization's procurement practices.Co-founded the Data and Information Governance Council, contributing to the creation of cross-departmental governance frameworks and establishing agency-wide information policy standards. Played a key role in the data breach notification protocol, ensuring swift and effective incident responses to safeguard data integrity and maintain public trust.

Spearheaded a major transformation in front-end operations through the strategic deployment of Salesforce, leading to substantial productivity gains. Innovated and expanded customer support channels, dramatically improving service delivery and establishing new benchmarks for operational efficiency and customer satisfaction.

•Oversaw a specialized redaction team, leading the adoption of cutting-edge automation and quality assurance methodologies. Achieved superior compliance with multifaceted legal standards and significantly accelerated document processing efficiency.

Conducted thorough research and responded promptly to client inquiries related to the Freedom of Information Act.