Handles day to day operations which include the following belowOrdering/ inventory for the collectiveFinancial ReportingResponsible for delinquencyResponsible for resident book keepingProperty ReportingEnsure Compliance Resident Relations Expert

- Started as Service Representative, promoted to Team Lead then Director- Compose monthly newsletter post on VillaSport’s main website- Interview prospective new employees for member services and concierge positions- Responsible for the training of new additions to the concierge team- Respond to voicemails of member inquiries or concerns- Handle all reports including In-active Check in(s), monthly account audits and locker audits- Relationship development with our home of ce- Monthly ling and uploading account forms into VillaSport’s database- Responsible for the inventory and ordering of of ce supplies and all club shop inventory- Handle coding, ling and processing invoices- Monthly manager duties, including club walkthrough checks, member assistance and managingcustomer escalation- Create schedules and handle payroll- Responsible for the department’s revenue and budget - Hiring Manager- Coordinate weekly team meetings

- Customer Support/ Retention Department/ Sales- Met sales quota of $2,500 monthly and daily quota of $600- Educated customers on product bene ts- Retained customers by making sure they were happy and understood how to utilize the products- Experience with developing customer relations through emotional engagement in everyconversation, awareness of word choice with customers and cultivating positive environment

- Position as a dependable organized employee, with group and one on one communication skills- Met all deadlines dealing with Head Quarter’s sales and transaction reports for store inventory - Staff scheduling and payroll through ADP