Justin C. Email & Phone Number

Culver City, California, US

Redmond, WA, US

Developed various data dashboards within Power BI and Zendesk. Analyzed player data to identify emerging issues being reported by players within all Halo games, and triaged those findings to the greater studio. Prepared Halo Support agents for future content updates. Monitored Halo Support’s KPIs, provided feedback to agents, and implemented process.

Atlanta, Georgia, US

Responsible for building and implementing internal support processes and policies, maintaining Shotcall's public knowledge base, correlating customer feedback from multiple sources to improve the overall product by collaborating with various teams within Shotcall. Additionally responsible for producing, editing, and publishing product update videos and.

Redmond, Washington, US

Built and analyzed Power BI reports to identify and improve team processes. Curated raw data into easy to consume reports for senior leadership. Designed and implemented various tooling solutions that provided insight into data that was previously not available.

Redmond, Washington, US

Vendor Manger for the Mixer.com Support Team. Key responsibilities included overseeing dynamic team projects, coordinating with various departments to launch new platform features, and developing and implementing new brand strategies. Additional day to day operations included managing team performance, data analysis, hiring, on-boarding, technical writing.

Seattle, WA, US

(Acquired by Microsoft)Hired as the first Support agent for the startup company Beam; later rebranded as Mixer. Created the Support team structure and worked alongside all departments to strategize growth within the Support space. Main responsibilities included establishing platform-wide community trust through customer inquiries, technical support, bug.

Bentonville, Arkansas, US

Conducted audits on store merchandise using handheld computer devices to insure items were in stock. Worked with customers to determine their best vehicle servicing options and performed those services.