•Vice-chair, S10 Task Force: Utility & Municipality Challenges on Analyzing and Implementing Cybersecurity Standards and Best Practices•Member, S0: Cybersecurity Subcommittee•Member, P13 Task Force: A Beginner’s Guide to IEC 61850 and Related Standards•Corresponding Member, P15 Working Group: IEEE 1815.2 Standard Profile of IEC 61850 DER Data Objects Mapped to DNP3

As an expert consultant, I supported the commercial team and customers by providing in-depth knowledge on product applications, including Substation Automation, RTUs, Substation Gateways, and Advanced Software Applications like EMS. I engineered SCADA and communications solutions, specializing in IEC 61850, DNP3, and Modbus. I led product presentations, demonstrations, training, evaluations, and testing both on-site and virtually for substation automation products, software solutions, and protection relays. Additionally, I actively participated in industry conferences to promote our products and solutions, delivering technical papers to share insights. I contributed to developing proposals for solutions-based projects tailored to customer specifications and collaborated with other GE functions and customers to resolve complex support cases. Furthermore, I provided competitive intelligence, market dynamics, and industry trends back to internal GE business teams.

As the Lead Technical Support Engineer, I was responsible for providing top-tier technical support to customers and staff, including but not limited to field engineers, customer service engineers, repair technicians, and sales managers in North, Central, and South America. I led teams of customers, partners, and General Electric staff to identify failure trends and initiate corrective and preventative actions. Correspondingly, I was accountable for the development of the service team’s technical and interpersonal skills. I was also responsible for delivering training to internal staff and customers. This role required strong technical and leadership skills to ensure customer satisfaction and successful issue resolution. In this role, I was responsible for work that was less defined in scope and had to utilize my knowledge, reasoning, and experience to execute business objectives and implement short-term and long-term business goals. This role required me to have the ability to communicate complex issues and solutions in a clear, concise, executable manner.

As a Field Support Engineer I provided technical support, troubleshoot faulty units remotely by analyzing data from the unit, provided our field service engineers with a summary of the issue and suggesting possible resolution and which parts were required to complete the repair. I would then coordinate with our field service scheduler to ensure the parts were shipped to field engineers in an efficient manner. Additionally, I lead the North American repair depot and RMA process for my product lines. As the repair depot lead I was responsible for ensuring efficiency and quality of the repairs as well as hiring, maintaining and developing valuable employees. I would provide technical training to new hires on our products and assist with the in house and field repairs when needed. I was responsible for environmental, health and safety leadership and ensured the Chicago office was in compliance with applicable regulations and encourage good employee safety practices.

As a Technical Support Engineer I was responsible for North America customer satisfaction of our Transport X portable dissolved gas analyzer. This included providing technical support for the product as well as managing the RMA repairs process from start to finish. I would provide phone technical support until it was determined a unit would need to be sent in for repair, track the RMA process, troubleshoot faulty units, provides quotes, execute the repairs and ship the repaired unit back to the customer. I was also responsible for performing any Oracle transactions to manage the inventory used and recognize any revenue from the repair. In addition to technical support for the Transport X I also managed our North America services stock for both in house repairs and field service repairs, including purchasing inventory and equipment, tracking stock maintained by field service engineers, transacting stock in oracle as it was used and explaining any stock discrepancy. Another task for this position was to coordinate shipments to customers, field service engineers and other international GE sites. Finally I assisted with our Chicago office environmental, health and safety policies, ensuring the Chicago office is in compliance with applicable regulations and encourage good employee safety practices through monthly audits.