•Teach newly hired employees soft skills, how to utilize company resources, and navigate through multiple databases• Document the progress of associates and monitor key performance indicators to ensure employees successfully graduate from training• Coach employees on opportunities they have for growth with customer interactions and using company resources• Create an invigorating environment that keeps associates engaged and motivated while they are learning

• Handled auto insurance claims for clients across the country while navigating through specific state regulations and laws• Operate within company metrics to ensure I am providing an excellent customer experience• Utilize multiple resources and databases to move claims toward closure and resolution• Express empathy and de-escalation skills while helping customers in anxiety-producing situations

• Demonstrated thorough knowledge of company products and up-to-date technology to educate customers and influence sales • Operated company tools and resources to work with multiple clients simultaneously • Consistently exceeded Key Performance Indicators and sales quotas set by leadership for company employees

• Utilized inbound/outbound dialing system to Inform clients of overdue accounts and mortgage payments currently owed• Met goals that are centered around the collection of payments, set promise-to-pays, and educated clients on loss mitigation options to avoid foreclosure• Exhibited the ability to identify and resolved exceptions with an internal database to organize and interpret information• Use creativity and strong communication skills to deescalate callers and guided them to the… Show more • Utilized inbound/outbound dialing system to Inform clients of overdue accounts and mortgage payments currently owed• Met goals that are centered around the collection of payments, set promise-to-pays, and educated clients on loss mitigation options to avoid foreclosure• Exhibited the ability to identify and resolved exceptions with an internal database to organize and interpret information• Use creativity and strong communication skills to deescalate callers and guided them to the best resolution Show less

• Built relationships with businesses, non-profits, and community leaders in Owensboro and the surrounding area• Created detailed reports with research findings of local and national trends to inform marketing strategies for clients• Built marketing campaigns strengthening an organization’s brand, highlighting products, ensuring event awareness, and fulfilling recruitment needs• Used multiple advertising facets through social media platforms, email campaigns, digital display… Show more • Built relationships with businesses, non-profits, and community leaders in Owensboro and the surrounding area• Created detailed reports with research findings of local and national trends to inform marketing strategies for clients• Built marketing campaigns strengthening an organization’s brand, highlighting products, ensuring event awareness, and fulfilling recruitment needs• Used multiple advertising facets through social media platforms, email campaigns, digital display, streaming services, website management, and radio broadcasting to fulfill desired goals within the client’s spending budget• Created infographics, digital artwork, videos, and photographs for client's advertising endeavors and highlighting sponsorship involvement• Tracked client’s sales and feedback to make any necessary adjustments to their marketing strategy Show less

• Personalized coaching sessions for team members to improve employee’s behaviors and Key Performance Indicators• Created morning meetings and delivered client trainings to large groups of team members• Supported representatives by walking them through various situations and de-escalating customers and co-workers alike • Conducted interviews with potential candidates to ensure the future success of the company• Promoted workplace culture to motivate employees and drive… Show more • Personalized coaching sessions for team members to improve employee’s behaviors and Key Performance Indicators• Created morning meetings and delivered client trainings to large groups of team members• Supported representatives by walking them through various situations and de-escalating customers and co-workers alike • Conducted interviews with potential candidates to ensure the future success of the company• Promoted workplace culture to motivate employees and drive dedication to the client and employer Show less

• Managed all social media accounts for the company• Directed, filmed, and edited videos and photos for the various needs of the studio• Created online campaigns to encourage growth and promote events with the public following • Coordinated events with staff, venue management, and clients

From March 2013-2014 worked as 'Creative Director and Korea Correspondent' for the company while I lived in South Korea.• Contacted entertainers, choreographers, event planners, artists, and managers from all over the world to schedule interviews, photo shoots, and concept videos• Filmed and edited footage from dance events and interviews• Conducted interviews with local and international performers and artists• Wrote and edited articles for website content• Co-managed… Show more From March 2013-2014 worked as 'Creative Director and Korea Correspondent' for the company while I lived in South Korea.• Contacted entertainers, choreographers, event planners, artists, and managers from all over the world to schedule interviews, photo shoots, and concept videos• Filmed and edited footage from dance events and interviews• Conducted interviews with local and international performers and artists• Wrote and edited articles for website content• Co-managed social media information updates and postings• Created a video blog where I researched the dance community of South Korea Show less

• Oversaw staff and youth in maintaining program and government regulations and goals• Scheduled appointments with CPS, parole officers, doctors, and school officials• Documented youth’s daily behaviors, medication usage, and following of program expectations• Created daily activities to keep youth active and learning

• Conducted interviews with various performers and artists• Collected and Categorized footage for video archives• Filmed and edit footage for marketing and studio exposure• Assisted managing events for public and conducting staff creative meetings

• Taught 12 different English classes for 80+ students aging 6-25 years old• Organized monthly class schedules and special events for students, families, and children in the community• Prepared monthly progress reports for student’s parents • Initiated a reward program for students that excel or behave well in class

• Coordinated 100+ students in their jobs in Tucson and surrounding areas• Processed students I-9 Forms and clear them through E-Verify• Updated webpage with all Corporate Internship Program changes • Managed a program that gave tours to alumni, potential donors and business partners, and volunteered around the community• Developed and taught classes, workshops and other training events for students

• Assisted customers with questions about products • Handled merchandise from shipment process to selling of product• Created displays of product to show merchandise in attractive and organized manner• Used database to find price of product and create new tickets for products• Worked register; handled money and completed sales

• Wrote summaries on upcoming events for company websites: dubuque365.com and iowagreatriverroad.com• Used internet research methods to find information on upcoming events and band biographies• Contacted various businesses and chamber of commerce to obtain information on upcoming events • Displayed pictures and summaries on website

• Wrote press releases and feature stories about Clarke events for the website• Responsible for deciding events to report on and conducting interviews for stories• Updated social networking websites• Created pamphlets for special lectures on campus• Assisted in designing Clarke College summer school campaign

• Assisted with the production duties for custom print publications• Checked proofs from vendors to confirm the accuracy of each product • Assisted with data entry of print publications• Communicated with Production Editors on the status of proofs

Originally started working at this location through AmeriCorps Partners in Learning as the "Y-Teen Program Mentor & Activities Instructor" than was hired by the Dubuque Community Y after my internship was complete.• Planned and coordinated activities during open gym, pool, and Teen Center hours• Coached various sport and debate classes for the youth of all ages• Directed volunteers involved in after school programming• Assisted in designing layout of website for teens