Justin Boyd Email & Phone Number

Houston, TX, US

Plano, TX, US

• Franchise Network Management
• Overseed relationships with 42 JPAR franchise offices across 30 states, ensuring smooth operations and profitability.
• Implemented franchise operation systems, reducing the time it takes to train new affiliates by 50% and increasing their launch rates by 30%.
• Ensured compliance with legal obligations and operating standards by franchisees.Revenue and Performance Optimization
• Collaborated with franchisees to set and achieve revenue goals, identifying areas for improvement.
• Analyzed sales trends and metrics in order to maximize financial results.

East Meadow, New York, US

• Leadership and Team Management
• Led a high-performing team of 6, overseeing training and onboarding for Loan Officers and Brokers
• Reduced average onboarding time from 90 to 30 days through innovative process improvements
• Increased service call acceptance rate from 28% to 80% by implementing strategic Onboarding Specialist deploymentTraining and Development
• Designed and delivered comprehensive training programs for 100+ mortgage bankers, resulting in a 10% increase in loan origination capacity
• Developed and implemented a 1:1 mentorship program, matching mentors based on technical skills, learning style, and personality

Ann Arbor, Michigan, US

• Pipeline Management
• Efficiently managed lock request resolutions across multiple channels TPO, Wholesale, Bond Retail, and Best-Efforts, ensuring 99% on-time processing
• Maintained secure database for confidential lock request changes, reconciliations, and extension requests. Market Analysis
• Analyzed rate sheets a, gathered investor data, facilitating pricing comparisons and investor data gathering to support informed decision-making.Subject Matter Expertise
• Served as go-to expert on mortgage banking practices, training over 50 branch offices.Data Integrity
• Monitored data integrity and expiration dates, proactively identified and resolved discrepancies by collaborating with Loan Officers, Brokers, and Processors.Stakeholder Communication

Madison, WI, US

• Customer Service Excellence
• Processed new rate lock requests with 100% accuracy, utilizing Optimal Blue pricing engineProduct Analysis
• Analyzed data to assist Loan Officers in selecting appropriate products and pricing tailored to client needs and financial objectives.System Management
• Maintained open lines of communication, provided regular reports on lock status and efficiently canceled inactive locks as required.Compliance Assurance
• Ensured accurate data entry for lock information in relevant systems, maintaining consistency and data integrity.Cross-functional Collaboration
• Proactively followed up on loans below specific pricing thresholds, verified proper documentation and concession approval to maintain compliance with established guidelines.

Iselin, New Jersey, US

• Quality Assurance
• Conducted thorough loan audits to ensure the highest quality, accuracy, and integrity of loan documentation and processes.Project Management
• Managed and facilitated projects to guarantee timely delivery, meeting or exceeding established deadlines.Regulatory Compliance
• Enforced policies and procedures for a monthly loan pipeline of 250 bonds and brokered, reverse mortgage loans in accordance with TRID-RESPA regulatory requirements.Interdepartmental Liaison
• Acted as a key liaison between internal customers, branch offices, loan officers, processors, closers, and support departments, promoting effective knowledge-sharing of regulatory and client specifications.Risk.
• Analyzed compliance issues and recommended changes or action plans to resolve them, ensuring adherence to industry regulations and standards.

• Reviewed loan package documentation to ensure the completeness and accuracy of closing documents, adhering to CD Warranty Deed, Closing Instrument, Note, Security Instrument, and State/Federal Disclosures.
• Performed thorough reviews and audits on Refinances, Purchases, Modifications, Texas Home Equities, and Construction-to-Perm loans to identify and analyze errors, escalating issues to the appropriate departments for.
• Exhibited strong leadership, management, organizational, and team-building skills to foster a collaborative and efficient work environment.
• Applied robust process and project management skills to drive continuous improvement in mortgage closing operations.
• Communicated effectively with staff and management, ensuring a clear understanding of processes, policies, and procedures while addressing any concerns or questions.
• Collaborated with relevant stakeholders, including underwriters, loan officers, and borrowers, to facilitate a seamless and compliant closing process.

Chicago, IL, US

• Verified borrower information, including employment history, income, and credit history for loan applications.
• Gathered necessary financial documents to support loan applications.
• Submitted loan applications to underwriters for review and approval.

Coppell, TX, US

Verified loan package documentation for compliance with CD Warranty Deed, Closing Instrument, Note, Security Instrument, and State/Federal Disclosures. Analyzed and identified errors on Refinances, Purchases, Modifications, Texas Home Equities, and Construction-to-Perm loans; escalated issues to appropriate departments.