• Implements best practices in incident, problem, and change management to optimize service delivery at Cloudflare.• Aligns service processes with business goals to empower teams and enhance user experience.• Leverages data-driven insights to streamline workflows and strengthen IT resilience as the company scales.

Manages full life-cycle program development including requirements, design, development, testing and deployment. Consistently delivers in a dynamic and high-pressure environment despite ambiguous and changing business requirements.• Gathers business requirements and assists with translating requirements into future state design options.•Works with partners on defining and controlling program scope, creating and executing committed schedules, as well as maintaining and reporting out program deliverables across multiple teams and business units.• Coordinates engineering teams and business units to improve scalable deployment schedules and performance.• Manages and tracks deliverables and program performance for cross-functional IT programs, regularly reports and escalates to company executives.• Performs risk management to minimize program risks, tracks deliverables, evaluates timelines and creates mitigation plans with internal teams and vendors.• Establishes and maintains relationships with vendors and internal customers; drives IT vendor engagements and internal customer deliveries.• Documents overall system and process design to illustrate end-to-end workflow.• Develops project transition plans including cutover and change management documentation.• Owns program status and drives completion in accordance with deadlines, scope and budget.• Created and deployed seven project plan templates now utilized by all IT Technical Program Managers.• Improved reporting across Cloudflare IT Organization by developing innovative methods to capture information within Jira Issues to better integrate with multiple executive dashboards.

Provides program management for Edge & Network Services data center projects and initiatives. Plans, coordinates and drives execution of all projects within the regional area. Manages highly cross-functional network programs and projects in a matrix organization. Establishes and maintains working relationships across the business and collaborate with cross-functional teams on strategic initiatives as well as day-to-day operations. Employs a data-driven approach to planning and problem solving. Conveys status of programs and projects by using quantitative metrics that clearly communicate business impact. Anticipates bottlenecks, provides escalation management, and balances business need vs. technical constraints. Identifies and communicates all risks and changes to the program and regularly updates stakeholders on issue resolution. Identifies opportunities to refine processes and transform workflows in order to scale efficiently. Facilitates network material and inventory management in support of both new data center build and network retrofit projects. • Managed the planning, execution, and successful completion of 52 network projects across three data center regions. • Coordinated the development and implementation of network deployment execution workflows through tooling in order to standardize network deployment activities and provide project management support to various engineering and cross-functional teams.

Analyzed, acquired and managed a portfolio of Single-Family Rental and Multi-Family Rental real estate assets, including multiple rehabilitation, repair and landscape projects. Led all legal, partnership agreement, and financial activity, including conducting portfolio equity forecasts, by anticipating capital expenditures and variable maintenance expenses.

Managed current flight operations for all USMC heavy-lift and tilt-rotor aircraft. Led six enlisted Marines in the Operations Department. Coordinated extensively with multiple DOD, federal and local/regional government, and civilian entities across the US. Compiled data to forecast quarterly budgets for the Marine Aircraft Group (MAG). Tracked and evaluated the disposition of displaced aircraft across the country. Evaluated and prioritized tasking from superior units, then assigned flight events to tenant squadrons in order to accomplish mission. Managed, staffed, and supervised community relations events. Directed range use and acquisition across the US Southwest Region – both on and off-installation. Planned and coordinated large (Marine Expeditionary Force (MEF) level) annual training exercises across the US Southwest Region. • Created a balanced workflow for facilitating complex carrier qualification training for tenant squadrons on naval shipping.

Acted as a squadron pilot responsible for developing technical/tactical proficiency, planning, briefing, and safely executing flight operations. Led and mentored seven enlisted Marines in the Operations Department. Managed all administrative matters within the squadron’s Operations Department. Managed the development of daily, weekly, monthly, and quarterly training plans. Developed methods to collect flight related data to facilitate future training plans and operations. Directed squadron’s Command Historical program. • Obtained qualification as a MV-22B pilot.

Acted as a squadron pilot responsible for developing technical/tactical proficiency, planning, briefing, and safely executing flight operations. Led and mentored four enlisted Marines within the Administration Department. Completed the DOD Sexual Assault Prevention and Response (SAPR) course and assumed the role of the squadron’s Uniformed Victim Advocate (UVA). Processed, screened, and edited administrative documentation. Directed the squadron’s Performance Evaluation System program. Directed the squadron’s Privacy Act program.

Acted as a squadron pilot responsible for developing technical/tactical proficiency, planning, briefing, and safely executing flight operations. Earned the designation as an Operations Duty Officer. Developed and routed the squadron’s daily flight schedule. Regularly served as a Squadron Duty Officer and Operations Duty Officer. • Obtained qualification as a CH-46E pilot.

Obtained proficiency in flying the T-34C, TH-57B, and TH-57C, including aviation-related topics, systems, and procedures.

Trained in Marine Corps leadership and Company-level infantry tactics. Executed large scale, multi-day field exercises.