Justin Dernison Email & Phone Number

Hillsboro, Oregon, United States

As a Program Manager at First Tech Federal Credit Union, I oversee the strategic partnership with Velera's Contact Center. My primary responsibility is to ensure a seamless and consistent experience for our members, whether they are interacting with our in-house team or with Velera's representatives. Key responsibilities include:- Managing the relationship with Velera's Contact Center, which handles overflow and after-hours calls.- Coordinating with both internal teams and… Show more As a Program Manager at First Tech Federal Credit Union, I oversee the strategic partnership with Velera's Contact Center. My primary responsibility is to ensure a seamless and consistent experience for our members, whether they are interacting with our in-house team or with Velera's representatives. Key responsibilities include:- Managing the relationship with Velera's Contact Center, which handles overflow and after-hours calls.- Coordinating with both internal teams and external vendors to maintain high service standards.- Implementing processes and protocols to ensure smooth communication and efficient issue resolution.- Monitoring performance metrics and feedback to continuously improve member satisfaction.My goal is to provide our members with exceptional service at all times, ensuring they receive the same level of care and support regardless of who they speak with. Show less

Portland, Oregon, United States

Evolving banking to meet the needs of our members anywhere around the globe.

Portland, Oregon Area

Helping define what it means to be America's most admired credit union by consistently helping members to define and achieve their financial goals. At First Tech it is our mission to be our members' number one choice to meet their financial needs. We do this by putting our members first when defining all of our goals and objectives.

Portland, Oregon Area

Portland, Oregon Area

When I decided to leave Umpqua Bank in the spring of 2015 to try my hand in another industry I had many conversations beforehand. One of the most influential ones was with my then 88 year old Grandfather. His simple advice was you can always go back to banking. With that I took the leap. One year later I have decided to come back to banking and am very grateful Umpqua Bank would have me back. For a long time I have said if I am going to work for a bank I want it to be Umpqua Bank. The… Show more When I decided to leave Umpqua Bank in the spring of 2015 to try my hand in another industry I had many conversations beforehand. One of the most influential ones was with my then 88 year old Grandfather. His simple advice was you can always go back to banking. With that I took the leap. One year later I have decided to come back to banking and am very grateful Umpqua Bank would have me back. For a long time I have said if I am going to work for a bank I want it to be Umpqua Bank. The reason behind this is simple; they treat people like people and give their employees the ability to do what is right; always. Nothing is perfect and we are no exception at Umpqua Bank but what truly makes this company unique is that we are constantly striving for a better tomorrow for our community, and our customers, with the trust that this will also create a better future for ourselves. Whether you are looking for a new bank, a new start, or a fresh perspective on how to meet your financial goals come in and visit Umpqua Bank soon. If I have the opportunity to help you myself I'd be grateful for your trust in me. If another location is more convenient for you I trust that you will be well taken care of by any of our associates. I hope to talk to you soon about how I can help with any of your financial needs. All my best,Justinp.s. If you don't want to just take my word for it check out this recent article by Forbes that tells the Umpqua story: http://www.forbes.com/sites/micahsolomon/2016/05/19/customer-service-secrets-of-umpqua-bank-the-self-proclaimed-worlds-greatest-bank/#4a73d2143fef Show less

Portland, Oregon

Representing Lighting Manufacturers for sales of lighting and controls in the greater Portland Area.

Portland, Oregon Area

What's it mean to work at the "world's greatest bank"?It’s a promise to do better than anyone expects of us today, then do it even better tomorrow.It’s a belief in doing good, not just doing well.It’s treating every customer as if you’ve known them your entire life.It’s connecting people to their community, connecting neighbors to neighbors, and local, independent businesses to local customers and resources.It’s constantly surprising the world with what a… Show more What's it mean to work at the "world's greatest bank"?It’s a promise to do better than anyone expects of us today, then do it even better tomorrow.It’s a belief in doing good, not just doing well.It’s treating every customer as if you’ve known them your entire life.It’s connecting people to their community, connecting neighbors to neighbors, and local, independent businesses to local customers and resources.It’s constantly surprising the world with what a bank can be and how a bank can actually be a part of a customer’s life.It’s equal parts checking account and knitting club, commercial loan and local music source, IRA and Internet café.It’s understanding our customer’s financial needs and at the same time realizing that there’s more to life than money.Here, fresh and unexpected is the norm – it’s where an errand turns into a pleasant escape. It’s making sure every customer who walks into our stores or commercial centers is a better person for having banked with us. It’s nearly 2,000 of us, from Western Washington to Eastern Oregon to Northern California, building something that’s never been built before. Something people can believe in and communities can feel connected to. Show less

Clifton Park, Ny

Loved my time at Pioneer. Only left the company because I moved across the country to Portland, OR.

San Francisco, Ca

"Explore, Enjoy & Protect the Planet".

Associates, Political Science

General Studies