• Developed core infrastructure roadmap while maintaining the strategy and vision of the CEO and CTO.• Created execution of IT implementation of 12 acquired Field and Stream stores from Dicks Sporting Goods. Complete IT implementation in under 3 days with careful planning and overlap of critical systems.• Executed system up-time of ecommerce site and Brick and Mortar store systems through monitoring, alerting and team management. • PCI and SOX audits for IT compliance, ensuring change management and in-scope systems meet and exceed both requirements and company policy. • Lead major Point of Sale upgrade to current version across 112 company stores and over 2,000 devices. Worked across IT and other company departments to ensure testing, functionality and business objectives were being met. • Implemented new credit card integration into the POS/Ecom system with external and in-house teams and tight timelines for completion. This functionality had multi-million dollar impacts to the company bottom line. My management and oversight, that this project required, was key to its functionality and success.• Budget creation and accountability for multi-million dollars of spend each year.

• Implemented Vertical Market Software for accounts payable / receivable, technician dispatching and service tracking. Allowing the company to track and understand all financial and operational functions from conception to completion. • Managed POS installs and testing; working with technician staff to ensure that all data points are accounted for and accurate. Coordinated with third party application providers in back-office software space, internet security companies and customers to minimize system downtime and overall success. • Supported sales team with dispenser and POS sales to ensure facilities had the correct infrastructure in place to support data communication internally and externally.

Established Salt Lake City as dominant market in mobile payments through strategic approaches in planning and implementation of Point of Sale equipment involving merchants, point of sale providers, bank issuers and consumers.• On-boarded new users in both B2B and B2C environments. Ensuring all processes and validations were completed through hands-on and partner testing of payment data.• Laid groundwork for national launch of mobile payments, after successfully implementing this in Salt Lake City; by planning, predicting and responding to issues and concerns with both internal and external parties.• Facilitated success of Softcard mobile wallet’s national launch by creating and analyzing success metrics that measured mobile wallet impact on consumers, businesses and overall market; creating strong test bed of knowledge.

Store Technology Manager • Provided new business intelligence including PDI back office, mobile payments, and Radiant POS solutions to achieve company goals. • Drove Payment Card Industry audits through certification by creating secure networks with proper logging software across nearly 300 locations.• Created and met capitol and operational budgets for all company Telecomm, POS and store network infrastructures through careful oversight and proper planning.• Satisfied company and customer needs, while maintaining legacy systems and onboarding new technology for business objectives and goals. IT Service Technician Supervisor • Managed 25 employees of level 1, 2 and 3 technical support teams that supported stores, supervisors, office personnel and vendors.• Drove departmental goals by ensuring highest level of technician expertise through onsite and organized training for each technician. Allowing each technician ownership and latitude to accomplish their tasks. • Minimized impact to operational rhythm by installing POS, digital signage, network switches and internet connections in new locations, remodels, and upgrades. Store Director • Managed complete store operations with a team of employees. P&L management of sales, loss, labor, and inventory. Front line management of all aspects of a C-Store environment. These experiences created a foundation in customer service.