Justin Fast Email & Phone Number

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

As a Senior Customer Success Manager at Digital River, I act as a strategic partner to enterprise clients, driving growth and optimizing their online sales channels through our cutting-edge solutions. My role involves:Revenue Optimization: Oversee a $200M portfolio, ensuring client satisfaction while spearheading efforts to unlock new revenue streams within key accounts.Global Trading Expertise: Navigate complex global trading patterns and ensure compliance across legal, accounting, and regulatory frameworks.Cross-functional Collaboration: Partner with Solution Architects, Sales Engineers, and Project Managers to ensure seamless project execution from inception to delivery.Mentorship & Leadership: Guide and support new team members, fostering a collaborative environment and enhancing knowledge sharing across the global Customer Success team.Key Achievements:Pioneered Market Entry: Successfully implemented the first on-shore MOR/SOR selling model in China for a physical client, setting a precedent for future initiatives.Revenue Growth through Innovation: Created bespoke tools that empowered a hardware client to establish a B2B sales team, driving 40% of overall store sales and generating over $28M in gross annual revenue.High-Value Contract Negotiation: Leveraged APIs and Salesforce Connectors to secure a $10M+ deal with a Fortune 100 company.Strategic B2B Expansion: Persuaded a major communications firm to introduce a new B2B product line to their online store, leading to a revenue increase of $34M over two years.

Greater Minneapolis-St. Paul Area

In my role as an Account Manager at Digital River, I was dedicated to nurturing client relationships and driving business growth through tailored account management strategies. My responsibilities included:Client Relationship Management: Fostered strong relationships with clients, ensuring their needs were met and exceeded through proactive communication and service.Revenue Growth Initiatives: Identified opportunities for expanding client engagements and optimizing account performance.

In my duties as Director of Client Service at Red Circle Agency, I led a high-performing account management team and drove client satisfaction and profitability. My responsibilities included:Team Leadership and Management: Supervised a five-member account department, effectively managing and mentoring the team to deliver exceptional client service and meet key performance metrics.Client Relationship Management: Maintained strong, proactive relationships with six major clients, including daily communications and weekly strategy meetings with senior marketing executives.Strategic Oversight: Guided the research, writing, and submission of RFPs, AORs, and project contracts, ensuring alignment with client objectives and agency capabilities.New Business Development: Played a key role in agency pitch processes, contributing to successful new business acquisition and expanding the agency’s client base.Profitability Management: Oversaw client profitability margins, optimizing financial performance while maintaining high levels of client satisfaction.Branding and Strategic Marketing: Reviewed and refined client conceptual branding plans to ensure strategic marketing objectives were consistently achieved.Cross-Functional Collaboration: Facilitated effective communication between account and creative teams to ensure alignment and achievement of weekly goals.Social Media Strategy: Directed all social media activities for the client roster, leading to a 20% increase in website traffic during promotional campaigns through targeted advertising.

As an Account Executive and Media Planner at Compass Point Media, I spearheaded comprehensive media strategies for both local and national clients, optimizing their media investments across multiple channels. My key responsibilities included:Media Strategy Leadership: Directed a team of over 30 media buying professionals, overseeing the execution and stewardship of complex media schedules to ensure optimal client results.Budget Management: Managed a portfolio of clients with combined annual media budgets exceeding $40M, delivering impactful and cost-effective media solutions.Campaign Planning: Developed and executed annual media plans for a Native American Casino over a three-year period, driving substantial increases in brand visibility and engagement.High-Profile Negotiations: Negotiated strategic client tie-ins with major sporting events, including the NCAA Basketball Tournament and PGA Championship, enhancing client exposure and ROI.Client Relationship Management: Fostered strong, lasting relationships with a diverse range of clients, ensuring high levels of satisfaction and repeat business.Media Relations: Proactively engaged with local media sales representatives to streamline client service and maximize media buy efficiency.

Bs, Marketing

Ba, Mass Communications/Advertising