Justin Dickstein, Mba Email & Phone Number

Amsterdam, North Holland, Nl

- Develop and implement the promotion strategy for the website and affiliate partners- Develop process improvement efficiencies and work cross-functionally to implement and/or improve new or current processes and procedures- Identify opportunities for the eCommerce content, customer journey, and operations teams’ work to be streamlined and ensure accountability on all projects- Execute and meet deadlines with a focus on accurate data and clear communication with cross-functional business partners- Define project requirements and prepare project scope documentation- Ensure workflows and timelines to allow for ADA compliance in content and user experience development, including defining requirements and managing quality control with cross-functional teams and agencies- Test new functionalities and manage QA process with web developers and internal partners- Perform analyses to identify issues or areas for improvement- Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion, improve customer experience, and improve how the product assortment is represented- Manage e-commerce budget to achieve sales and profit plans as defined by Senior Leadership

Amsterdam, North Holland, Nl

- Develop process improvement efficiencies and work cross-functionally to implement and/or improve new or current processes and procedures- Identify opportunities for the eCommerce content, customer journey, and operations teams’ work to be streamlined and ensure accountability on all projects- Execute and meet deadlines with a focus on accurate data and clear communication with cross-functional business partners- Define project requirements and prepare project scope documentation- Ensure workflows and timelines to allow for ADA compliance in content and user experience development, including defining requirements and managing quality control with cross-functional teams and agencies- Test new functionalities and manage QA process with web developers and internal partners- Perform analyses to identify issues or areas for improvement- Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion, improve customer experience, and improve how the product assortment is represented- Manage e-commerce budget to achieve sales and profit plans as defined by Senior Leadership

New York City, Ny, Us

- Key business lead with project management for website functionality, maintenance, and development to ensure that the websites offer a consistent compelling shopping experience- Responsible for all day-to-day operational aspects of VanHeusen.com & IZOD.com including order fulfillment, shipping methods, payment methods, returns, customer service, and promotion and campaign setup- Build and manage vendor relationships used for site optimization and user experience- Partner with Marketing, Buyers, Site Merchants to seamlessly execute seasonal and brand strategies - Execute the e-commerce strategy to achieve all KPIs through budget preparation and website management - Drive the building of new business processes and reporting to support the immediate team and senior leadership - Develop the strategy, roadmap, and creation of A/B testing

New York City, Ny, Us

- Main Customer Service point of contact for Retail, Wholesale and E-commerce teams and product related inquiries across all PVH brands- Partner with Brand Merchants to gather and procure product data for Customer Service Rep. training on PVH brand products, including quality, fit, fabric, price, value, style, care and how to identify fraud/counterfeits- Collaborate with E-commerce Operations Teams to develop a schedule and execute periodic product training sessions, videos, and materials to improve Customer Service Rep. product knowledge and brand-related program functionality - Develop communication channels and procedures with brand teams- Schedule and facilitate ongoing cross-functional meetings to discuss campaigns, initiatives, inefficiencies and Customer Service support alignment- Support Quality Assurance & Training Lead in evaluating Customer Service Rep. KPI data/trends and quality review sessions- Identify opportunities to resolve customer problems related to products and concerns and communicate resolutions to management- Utilize brand promotional data to support capacity planning and product awareness - Utilize the brand promotional calendars to identify key products Customer Service Reps. can leverage for ad on sales opportunities when communicating with customers- Plan and conduct New and Existing Hire training for all PVH brands- Maintain relationship with Customer Service contacts for all brands licensee's

New York City, Ny, Us

- Main Customer Service point of contact for PVH Retail, Wholesale and E-commerce teams and product related inquiries- Partner with Brand Merchants to gather and procure product data for Customer Service Rep. training on PVH brand products, including quality, fit, fabric, price, value, style, care and how to identify fraud/counterfeits- Collaborate with E-commerce Operations Teams to develop a schedule and execute periodic product training sessions, videos, and materials to improve Customer Service Rep. product knowledge and brand-related program functionality - Schedule and facilitate ongoing cross-functional meetings to discuss campaigns, initiatives, inefficiencies and Customer Service support alignment- Support Quality Assurance & Training Lead in evaluating Customer Service Rep. KPI data/trends and quality review sessions- Identify opportunities to resolve customer problems related to products and concerns and communicate resolutions to management- Utilize brand promotional data to support capacity planning and product awareness - Utilize the brand promotional calendars to identify key products Customer Service Reps. can leverage for ad on sales opportunities when communicating with customers-Plan and conduct New and Existing Hire training for all PVH brands

New York City, Ny, Us

- Responsible for handling all incoming calls and emails from consumers for Tommy Hilfiger, IZOD, Calvin Klein and Van Heusen - Handle escalation issues prior to supervisor- Issue corporate gift card requests for events, charities, and accommodations- Work with E-Commerce to rectify consumer loyalty issues- Work with Loss Prevention to provide timely adjustments to prevent fraud- Resolve all issues associated with over 1,000 company owned stores - Answer consumer emails for the four retail divisions - Place special orders based on store and DC inventory- Key special orders, refunds, gift cards and merchandise credits- Answer consumer correspondence received by regular mail - Help train new associates in all areas of responsibility- Document and report all store customer service feedback to DM

Amsterdam, North Holland, Nl

- Assisted in the development and training of first hand sales experience with new hires- Acted as Sales Generation Manager and oversee 20+ employees at any time- Opened 3 Company Stores in New Jersey and worked at the Specialty global flagship store- Implemented company standards and merchandising goals for each store - Promoted current in-store promotions and new items to exceed daily sales goals- Assisted in the production/creation of floor sets for each season- Created visual displays in-store and store windows

Amsterdam, North Holland, Nl

- Process seasonal Spec and Bill Of Materials information into ISIS- Create inspiration and trim boards for Macys and Macys.com buyers- Create detailed spread sheets for Off-Price retailers orders and factory information- Prepare Director and Account Executive for meetings with buyers from 8 accounts- Manage orders for 8 accounts and maintain relationship with buyers - Assist design assistant in implementing cads into storyboards in Illustrator

Amsterdam, North Holland, Nl

- Inputted data into online website for all company stores to have access to- Assisted with development of in-store visual displays off-site- Processed seasonal clothing samples for the visual department- Assisted with the creation and development of mock store windows - Created a mock store/display with clothing samples for presentation to VP- Selected clothing samples for the Marketing Dept. for photo shoots

Mba, Fashion Management & Entrepreneurship

B.S., Marketing, Psychology