Justin Morrow Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Responsible for ensuring member success and facilitating positive health outcomes for Chapter members through patient advocacy and support. Tasked with maintaining Chapter's industry-leading retention rates and minimizing churn through early identification and member engagement.

Phoenix, Arizona Area

Phoenix, Arizona, United States

Client Support Representative in the Health Insurance industry. Demonstrated working knowledge of Healthcare regulations and eligibility systems. Frequently received recognition for top quality scores on the team. Maintained ongoing compliance and regulatory education.

Phoenix, Arizona, United States

Contract position serving national Medicare Advantage account. Responsible for providing concierge level support to Medicare beneficiaries. Maintained quality score is nearing 100% on average. Assisted in recruiting and training new agents.

Scottsdale, AZ

Insurance Specialty Representative. Responsible for proactively managing a seasonally fluctuating case-load of new enrollment requests to insurance carriers. Demonstrated working knowledge of healthcare regulation and compliance.

Gilbert, AZ

Licensed claims adjuster, Texas. Pilot program participant involved in First Notification of Loss/Dispatch and Express Claims integration. Maintained compliance audit scores frequently met or exceeded standards.

Gilbert, AZ

Responsible for accuratly filing First Notification of Loss claims from Insureds and triaging Bodily Injury notifications as well as flagging potential fraud. Maintained quality scores consistently averaging 98.7%and frequently received recognition for excellent service from customers.

Gilbert, AZ

Personal lines insurance license in 34 states nationwide. Maintained amongst the highest legal compliance and quality scores on team, averaging 95.5%. Excellent attendance and schedule adherence.

Tempe, AZ

Assisted in configuration of servers and web appliances for both Enterprise and Small Business clients.Consistently generated sales revenues between 135% to 155% of goal. Maintained quality scores nearing 90%.

Tempe, AZ

Shared Hosting and hosted web server Sales role. Consistently generated revenues between 135% to 155% of goal. Excellent attendance and schedule adherence, with utilization rates of over 87%. Received rating of excellent on annual review.

Tempe, AZ

Domain name and web hosting Sales and Technical Support role. Consistently generated revenues between 135% to 155% of goal. Maintained quality scores nearing 90% while successfully reducing average handle time.

• Troubleshot software installation for corporate customers
• Trained high level clients on the effective use of the software
• Presented complex methodologies to customers in an understandable manner

Costa Mesa, CA

• Reported directly to the Vice President of Technology and later to the CFO
• Implemented ticket tracking procedures that reduced customer service resolution times by 75 percent
• Initiated up sell and lead generation procedures to drive revenue
• Interviewed, hired and trained a staff of Technical Support Engineers
• Member of long-range planning committees

• Relationship building with industry contacts
• Direct reporting of quantitative data
• Database management – data entry and geo-coding
• Municipal Procedures – Planning and ZoningSpecialties:Urban / Infill Projects Demographic & Data Set Analysis

• Consistently exceeded quality and sales goals
• Recipient of the Directors Award in recognition of superior quality scores
• Mentored associates in an effort to improve center quality scores
• Member of the diversity committee planning board
• Received highest rating on employee review

• Consistently met or exceeded sales goals
• Quickly built rapport with external clients in a sales atmosphere
• Matched clients with MCI products that best suited their needs

B.S., Management

Activities and Societies: President - Management Student Association, International Business Certificate, Magna Cum LaureateExchange.

Business