- Managed daily operations of a fulfillment center, overseeing approximately 75 employees.- Drove continuous improvement with a project that optimized pick paths to improve the department's worker efficiency by 2 percent, resulting in monthly savings of $30,000.- Provided ongoing performance management and coaching to 10 associates each day, leading to improved compliance with safety standards and operational procedures.

- Resolved 50+ customer interactions daily, specializing in new customer onboarding, detailed product consultations, and service cancellation processes.- Conducted analysis of customer feedback, identifying key trends, and collaborating with management to devise solutions for recurring issues.- Maintained professionalism and poise in high-pressure situations, ensuring customer satisfaction and loyalty.

- Wrote the script for an episode of a business podcast called Drink from the Well.- Coordinated and prepared interviews for a corporate leadership podcast, involving scheduling logistics and crafting relevant questions to prime industry experts for in-depth discussions with the host.- Collaborated closely with a team of creatives to produce high-quality multimedia content, contributing to a cohesive and impactful listener experience across various platform

- Created WordPress websites for several small businesses, boosting brand visibility and user engagement.- Designed a logo for an education company using Adobe Illustrator.- Engaged in lead generation activities, reaching out to potential customers to expand the client base and drive growth.- Developed infographics and other digital content for the company’s Instagram page.