* Studying for the Project Management Professional Certification Exam in December 2024.* Reviewing and practicing Project Management principles with practical applications.

* Streamlined cohort setup for CHW Certification by implementing a digital registration system, optimizing participant tracking and resulting in on-time engagement with 120-180 participants annually.* Standardized 156 hours of live and pre-recorded content using Canvas LMS to streamline the online training experience.* Lead 4 weekly 1.5-hour classroom trainings for 28+ participants in the CHW Certification Program over the course of 16 weeks.

* Reduced the cost of deployment of the company website by 80% through effective needs analysis and careful platform selection.* Slashed the time to launch by 66% for 13 e-learning products via strategic process design and leveraging AI.* Increased customer adoption 50% of the company mobile application "The Gift App" by 50% through Product Management of multiple version updates.* Coordinated the swift and seamless rebranding of Motive For Life to Motive For Life Coaching including website and digital marketing materials.* Facilitated an extraordinarily successful 3-day "Master Solution Selling" workshop to a major international cyber-security client.* Maintained active stakeholder engagement through brief weekly meetings and team collaboration in JIRA workplace.

* Boosted customer success team productivity by 20% via workflow optimizations, team-building exercises, and automating repetitive processes.* Enabled ISO 9001 certification by managing the refinement and documentation of customer service and sales team processes.

* Transformed a siloed disparate set of teams into one functional cross-collaborative organization through engaging stakeholders, bridging information gaps and aligning priorities in the OKR methodology.* Raised customer satisfaction by 16% introducing internal training, quality control, live displayed dashboards, and clear targeted KPI's.

* Founded and led the customer service team by implementing critical technologies, creating documented processes, recruiting, training, and quality assurance.* Achieved and maintained 98% customer satisfaction via a white-glove approach to customer service, utilizing Zendesk for data-driven insights and monitoring customer interactions.* Facilitated rapid expansion from Los Angeles to 2 additional cities in a 12-month period, directly recruiting and training service providers for the app.

* Trained 3 sales reps how to cross-sell managed IT services to their existing B2B clients, increasing sales deal size over 200% for local branch.* Prospected IT solutions though direct outreach to local small business owners by phone, email, and in-person visits.* Maintained and exceeded monthly sales quota of $30k.

* Maximized client retention by auditing and refining electronic recycling procedures according to ISO standards, boosting contract renewals by 20%.* Implemented comprehensive compliance frameworks utilizing Salesforce, increasing adherence to R2 and ISO recycling standards by 30%* Oversaw the installation and deployment of Environmental Health and Safety Management Systems across multiple client sites.

With a background in technical support and customer service, my position as Technical Sales Consultant at (mt) Media Temple allows me to support the Sales team with technical training, as well as dealing directly with customers that have high technical demands.

From Linux command line to Outlook IMAP settings, I troubleshoot for the most customer-praised hosting company out there. Part phone-friendly charm and part tech-savvy nerd, I moved quickly from level 1-3 tech support until the specialist position promised to challenge the best of my talents.

- Provided technical support for pre-sales clients and certain managed customers.- Gave live demonstrations of the admin and user interfaces via remote desktop sharing.- Advised Sales representatives on how to quote opportunities- Researched 3rd party equipment and software for integration to help drive sales.- Project managment and administrative training.- On site software and equipment installations- Writing official statements of work for Professional Service engagements- Customer and reseller consultations on proposals and RFPs.- Customer network troubleshooting

- Troubleshoot issues with VOIP, networks, and PBX configurations- Track cases and escalate through appropriate channels- Train new customers and answers FAQs- Maintain team statistics for answering phone calls and responding to open cases

Developed interactive scheduling application for the telecine scheduling department using Business BASIC with Java and SQL.Developed a secure work-order system that replaced labor-intensive paper-based work order process, increasing efficiency of this process by 200%.Leveraged Java knowledge to develop first graphic user interface for several text-based internal software applications, significantly increasing usability and accessibility of these applications.Rapidly learned to code in a niche language called BBj, which integrated BASIC with Java object-oriented infrastructure becoming the first and only engineer at the business with this knowledge.