Justin Sanders Email & Phone Number

Tampa, Fl, Us

Riverview, Fl, Us

Tampa, Florida, Us

Tampa, Fl, Us

Riverview, Fl, Us

Riverview, Fl, Us

Riverview, Fl, Us

For the client, United Parcel Service, I held multiple positions leading up to being responsible for managing the performance and production results of multiple teams with up to 50 representatives including two Supervisors in a BPO call center environment for for the client’s (UPS) Customer Service. o Hold teams accountable for all KPIs to ensure team members are meeting or exceeding performance expectationso Address and correct any behavioral and self-accountability issues through written corrective action, as necessaryo Mentor and provide leadership training to Supervisors, in effort to develop them to Team Managero Drive bill-to-pay performance by reconciling representatives’ payroll into billable hourso Evaluate staffing requirements to balance schedules and vacation\time off requestso Extensive workforce experience including multiple skills simultaneouslyo Developed process improvement ideas for the client. This has directly resulted in new SOPs and processes that have proved efficiency gains and cost savings for the client (UPS) within several departmentso Performed as Operations Manager as needed, especially during overseas, BPO implementation projectso Mentor, train, manage and lead during implementation projects o Supervised local leadership staff in Manila, Philippines as well as in Panama City, Panama in effort to develop a newly established call center for the client