Justin Tompkins Email & Phone Number

Texas, United States

Hillsboro, Texas, United States

• Continuously prospect new opportunities to provide additional value to our customers while ensuring exceptional customer service and building brand loyalty.
• Maintain the vision of continuous improvement and idea sharing to business partners and Supply facilities to ensure optimal outcomes.
• Develop an empirical understanding of target audiences – their attitudes, behaviors, needs, and opportunities for engagement.
• Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed.
• Identify opportunities for improving services, business processes, and product loyalty to increase brand loyalty and drive customer satisfaction.
• Proactively embrace challenges while being committed to providing customers with excellent services and products.

Casa Grande, Arizona, United States

• Distilled project specifications and opportunities for wholesalers, using practices that were adopted as a gold standard.
• Improved methods to review lead sources and increase average sales volume.
• Collaborate with Wholesaler and Contractor partners on their projects, matching products with applications
• Provided comprehensive aid to Engineers and Architects with specifying ACO Hygienic Drainage and Shower Drain products.
• Produced/delivered outstanding product presentations that were used as templates for others
• Met or exceeded predetermined sales goals while also securing several national specifications leading to repeat business

West Region

• Built out lasting partnerships with engineers, architects, and many other stakeholders as the primary liaison. Formalized processes for introducing new products and services.
• Assisted product management with the Voice of the Customer (VOC) feedback leading to significant product adjustments and an increase in customer satisfaction ratings.
• Collaborated on specification conversions for school districts, stadiums, and other vertical markets.
• Promoted due to top-tier results and used consultative methods to retain customers within a dynamic market and against high-profile competition.

Sanford, NC

• Enabled efficient customer order management while balancing competing requirements.
• Led a team that earned various accolades by delivering superior sales and customer satisfaction.
• Achieved an outstanding associate award and earned multiple commendations for dedication.

Cary, North Carolina

• Engaged with customers to provide a fulfilling shopping experience
• Motivated and led colleagues to complete tasks in a timely manner
• Composed an award winning essay discussing the role Customer Service plays in the store's success