Justine Burnside Email & Phone Number

Marriott Gaslamp Quarter

Riverside

• Oversee bell, security,and front desk staff.• Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction. • Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded. • Assist in providing staff with ongoing coaching, training and development. • Coordinate hotel emergency procedures within the scope of defined plans. • Prepare reports, handle special projects and assignments as required. • Undertake full responsibility for Scheduling and Payroll of the department• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.• Currently under going management training.

Newport Beach, California

Anaheim, California