Justine Hefele Email & Phone Number

Managed the request, collection, and review of documentation and signed disclosures. Collaborated with partners in the mortgage and banking sectors to offer competitive rates, exception requests, and up front document needs. • Overcame qualifying obstacles through effective communication while opening up channels on future loans.

Contacted new and prospective borrowers to discuss program and rate options, up front documentation requests, and explain process flow. Discussed disclosures, closing costs, and the need for additional documents for a seamless loan process. • Recruited to join a new team with a high producing loan officer.

Communicated with borrowers to collect necessary documentation. Guided borrowers through the mortgage process, explained loan products, rates, and fees. • Utilized previous skills in operations to streamline the sales process, communicate amongst colleagues to overcome any concerns, and close loans timely.

Portland, Oregon Metropolitan Area

Provided support for system and loan escalation matters across operations. Researched guidelines for various loans. Interviewed, trained, managed work flow, organized team meetings, and evaluated performance. • Maintained a team of 12 processors while keeping operations and a sales region of 5 managers and 40 loan officers current on guidelines and procedures during monthly meetings.

Portland, Oregon Metropolitan Area

Analyzed personal and business documents to assess borrower creditworthiness. Requested additional supporting documentation. Calculated income figures, performed data entry, and submitted documents.• Promoted to Loan Processing Supervisor within a short period of time and no previous mortgage experience.

Portland, Oregon Metropolitan Area

Summarized testimony, pleadings, correspondence, and invoices to consult with assigned attorney on findings. Communicated with outside organizations to acquire information and assess relevant issues. Calculated restitution figures from multiple documents and composed spreadsheets to highlight pertinent information.• Requested to provide 1 year contract as a Paralegal.

Portland, Oregon Metropolitan Area

Oversaw sensitive case files and provided guidance to victims, ensuring their understanding of legal rights throughout court proceedings. Tracked complaints related to alleged civil rights violations, responding with thoughtful recommendations or appropriate referrals to attorneys.• Prior to government layoffs, spearheaded the implementation of a database, resulting in streamlined tracking of witness meetings, travel arrangements, and vouchers, enhancing efficiency for daily use and to utilize as a year-end statistical tool.

Portland, Oregon Metropolitan Area

Tracked, compiled, and facilitated large-scale discovery production, both in electronic and hard copy formats, within the Special Litigation Unit of the Trial Division. Scheduled witnesses, assembled exhibits, and organized tasks. Assisted attorneys by providing strategic advice during trial management processes. Created pleadings, cover letters, case chronologies, and contact lists.• Led the coordination of a litigated case involving over 1 million pages consisting of emails and documents. Reviewed, redacted, printed, and provided necessary materials for discovery.

Queensbury, Ny

Assisted in the preparation of trials by gathering evidence and coordinating with law enforcement. Created trial notebooks, organized exhibits and witness orders, drafted subpoenas and indictments, and attended jury selection. Examined cases with attorneys, identifying key areas of interest and potential issues during trial. Attended local and county court proceedings, utilizing a database and software to track cases.• Hired as a full time employee after completing an internship with the Crime Victim Specialist.• Specialized in sensitive cases while completing the NYS Police Sex Offense Seminar, NYS Victim Assistance Academy, and received a certificate as a Certified Sexual Assault Counselor.

Associate'S Degree, Legal Assistant/Paralegal

Bachelor Of Arts (B.A.), Criminal Justice