I manage the Accounts Receivable process for the UK based entities, ClarusONE. I am laser focused on collections, working with suppliers to ensure cash is collected as efficiently as possible, achieving excellent results with a high collection rate. I am committed to meet tight deadlines & exceeding targets set by the business.I am the front-line contact for all suppliers, developing solid working relationships to ensure the total customer experience.I manage all disputes raised, utilising my relationships with the suppliers to understand the dispute raised by & investigate accordingly. This allows me to work cross-functionally with teams in McKesson, in Cork & the US, as well as Walmart & key players within ClarusONE who support collections activity. I built the complete cash collection process end to end for since inception. I created detailed SOP’s for all aspects of my role.I assist in the monthly close ensuring the AR’s are reconciled. I present to the Finance Mgmt team on the AR balances & account for any discrepancies.I manage the Bad Debt Reserve for the ClarusONE entity which is reviewed & updated periodically. I complete the required journals ensuring the GL correctly reconciles back to the Balance Sheet. I manage the write offs for ClarusONE, working with the Controller closely to ensure any items written off has been through all available collection steps. I put through all formal write off requests through, Docusign, to ensure all levels of approval is received.I provide reports of ageing & cash collection stats for the management team including the Financial Controller & VP of Finance weekly, as well as working closely with the US Legal Team on possible bankruptcy concerns for the business & look to minimise risk for McKesson.Systems Used – SAP, Docusign, Alteryx, Microsoft Office, Teams, Concur, Workday, Blackline,

I dealt with the management of a portfolio of customers of EMC Information Systems International market to collect cash, support invoicing and answering any customer queries regarding AR related issues.I assisted in establishing departmental credit and collection policies and procedures and independently manage a portfolio of over $80M. My top priority was to collect open and past due balances through various collection tools. I aimed to resolve any customer disputes as they arise, by utilizing complex problem solving skills to answer customer inquiries, insure prompt payment, reconcile account, and process necessary paperwork to insure departmental goals are met. I carried out regular credit reviews on countries that bill through Netherlands, Luxembourg and Belgium. Following on from this, I carry out "Credit Cover" to assist the credit team as quarter end.I managed the "Withholding Tax" procedure for the Ireland OU which involves putting together monthly reports, forecasting for the year as well as creating the process document for this procedure.Where possible I looked to provide tactical solutions to problem solving and assist in strategic initiatives to improve processes and productivity for accounts receivable portfolio. I also used forecasting models to prepare and/or present management reports for anticipated cash receipts for the period.As an ongoing measure, I developed positive working relationships with customers and other departments. During my time here, I completed the Accounting Technicians Course over 2 years.

Dealing with customer escalations from the team. Managing the performance of the team through reporting and feedback to the agents.Ensuring staff morale is high at all times through team building activities.Supporting the supervisor and managers.Exceeding targets set out to myself for the Credit Control side of my position.I worked as a Team leader and Credit Controller for the telecommunications company Vodafone through the out sourcing company of Southwestern. Southwestern is based in Clonakilty in Co Cork and is an every growing and expanding company with 500+ staff. I was a Team Leader within a team of 24 full time staff.As part of my role as Team leader I was a support system for the team as well as dealing with all types of escalated calls. I would strive to keep staff morale high at all times with the introduction of regular team building activities. I dealt with the performance of the team through running daily detailed reports on the team’s statistics. I also integrated regular team meetings and one-to-one performance meetings as standard within the team.As part of the Credit Control side of my job I dealt with inbound and outbound calls to all types of customers. Working from our own personalized collections systems we review customers on a daily basis. I ensured all customers are treated fairly. All the calls within company are recorded and randomly checked for quality purposes, I held a 90% + average on all my calls.

•Averaging over 90% on quality – ensuring professionalism at all times •Adhering to Vodafone SLA’s•Implement the company’s credit control practicesActively monitor and action all activates within your individual work queue’s and within the set timescale

-Working under the High profile Client Vodafone-Processing High Value Cheuqes-Ensuring all Accounts are correct-Dealing With Mobile and Fixed Clients-General Administration Duties

-working with the Store Manager / Sales Development Manager to ensure the counter is successful-ensuring all targets and KPI's are met-working with all staff members and ensuring they are trained to the highest quality-creating serious activity on the counter through product launches and parties-Ensuring customer loyalty through appointments- Making sure all customers recieve the Benefit Customer Service Experience at all times.

Trained in floor moves, strategic planning, targets etc Works and deals with figures on a daily basis Highly motivated and well-regarded member of management Responsible for store when Store manager was out/off Organised and prepared Stockroom for Christmas Sale 2008 Has the ability to adapt to change Focused on keeping stock loss to a minimum

Trained in Bra Fittings Based in Stockroom Dealt with deliveries, stock movement book, bats reports etc Highly regarded member of staff