Justine Lefel Email & Phone Number

Barcelona, Ct, Es

Barcelone, Catalogne, Espagne

Barcelone, Catalogne, Espagne

Barcelone, Catalogne, Espagne

Région De Barcelone, Espagne

• Lead CRM projects from conceptualization through implementation (Leads promotions, new contact points, etc.) • Overseeing direct communications with customers through transactional emails, web push notifications, direct mails, etc• Reporting on email performance and make recommendations for future improvements based on A/B test results• Developing testing strategies to ensure the most effective approach for the company • Ensuring the database is segmented effectively for targeted marketing activities• Optimizing email templates to increase open rate, click through rate, orders and conversion rates.

Région De Barcelone, Espagne

This position TechStyle consists in being the first and main liaison between the JustFab business unit brand supporting teams and Member Services Organisation, but also the voice of the brand toward supporting teams and the voice of our members inside the JustFab Organisation. This requires dedication, great reactivity and adaptability abilities, execution of clear and consistent member experience standards, business processes and policies with deployment efforts. Being the dedicated point of contact and expert for FR & ES markets and teams, I am in charge of monitoring the activity of those Business Units to ensure a fast answer to any kind of event which requires taking actions. Oversee and dealing with multichannel and multilingual outsourced experience centers in English, Spanish and French.Maintaining a strong relationship with all JustFab teams, working with key stakeholders across the globe in 8 offices across the globe is essential to make sure communication flows and Member Services are providing the most updated information to our members. Manage and collaborate on projects to serve the business unit; initiate and carry out projects with business analysis for various phases of operations projects.Manage e-Reputation/Social Media - including moderation, brand-to-consumer engagement, and strategic campaign amplification. Collaborate with EU Reputation Management by handling, observing and reporting all relevant brand issues, observations, opportunities, and insights posted on social media.

Région De Barcelone, Espagne

Lead Member Service development, specialist of FR and ES markets: managing the relationship between regional brand leads and EU Member Services, innovating and aligning EU brand organizations and strategy to ensure the best member experience is provided.Improve members' experience: responsible for the service quality, providing updates about products, tailored processes, policy or website changes and analyzing members' feedback on a regular basis as well as team's process adherence, supporting teams in language and communication barriers by providing training materials. Social Media moderation and online reputation team management : ensuring moderation on social media is handled according to business rules and requirements, monitoring of the moderation on all the social media channels provided by the social media moderators, general watch on social platforms, blogs and websites; implementing processes and solutions for special cases and reporting insights, observation, opportunities, etc. Leading brand projects: managing, collaborating and analyzing BU related and Member Services initiated projects, coordinating implementation of BU specific solutions & processes, considering and initiating valuable projects allowing better results from the department by satisfying customers expectations

Région De Barcelone, Espagne

Customer relationship management through social media channels (Facebook, Twitter, Instagram, eKomi, Trustpilot) E-reputation monitoring Member satisfaction performance monitoring, building analysis and action plans Customer service monitoring and support

Région De Barcelone, Espagne

Monitoring of membership service performanceE-reputation management through Facebook, Trustpilot, eKomi, etc. Analyzing performances and elaborating new strategies to increase membership satisfaction

Saint-Macaire-En-Mauges

Created, updated and diffused statistical and commercial dataManaged logistics operations and litigations with haulage companies on a daily basis Dealt with clients requests from litigation and complaints department weeklyTranslated and diffused commercial tools designed for stores

Chartres

Answered and registered files when clients submit an insurance claimOrganized and planned solutions with partners Completed back office tasks and payments

Université De Nantes

Created the questionnaire according to the company’s needsGathered and recorded the answers using Sphinx Analyzed the results in the form of a file handed over the company

Master'S Degree, Foreign Languages Applied To International Trade

Activities and Societies: Bringing skills to be able, at the end of the career, to manage any side of business relationships such.

Bachelor'S Degree, Foreign Languages And International Trade (Specialization)