Justine A. Email & Phone Number

Canada

Canada

Vancouver, British Columbia, Canada

Remote

-Provide insights that help customers make decisions on how to best achieve their business or technical goals-Collaborate with cross-functional teams to ensure a continual & seamless delivery of services to our customers-Product testing to ensure new features are in their optimal state to release to clients-Understand & advocate clients' needs & provide internal feedback on how we can better serve them. -Orchestrate activities related to onboarding & conducting quarterly client… Show more -Provide insights that help customers make decisions on how to best achieve their business or technical goals-Collaborate with cross-functional teams to ensure a continual & seamless delivery of services to our customers-Product testing to ensure new features are in their optimal state to release to clients-Understand & advocate clients' needs & provide internal feedback on how we can better serve them. -Orchestrate activities related to onboarding & conducting quarterly client check-ins with regular service reviews/meetings-Closely monitor the health of our customer relationships, predicting/navigating challenges & finding solutions that increase satisfaction & retention-Review & build Customer Success Plans to drive adoption, growth, & retention-Identify & develop expansion opportunities-Developing & building strong rapport with new and existing clients Show less

Vancouver, British Columbia, Canada

-Manage and supervise the transition of new properties from developers and other management companies-Facilitate training and onboarding of incoming property managers-Provide administrative aid to the Executive Team for new development consultations-Oversee tracking of various projects through the use of Monday.com-Part of a team of 4 for the review and implementation of platforms-Create interim and annual budgets for strata corporations-Collaborate with up to 10… Show more -Manage and supervise the transition of new properties from developers and other management companies-Facilitate training and onboarding of incoming property managers-Provide administrative aid to the Executive Team for new development consultations-Oversee tracking of various projects through the use of Monday.com-Part of a team of 4 for the review and implementation of platforms-Create interim and annual budgets for strata corporations-Collaborate with up to 10 different councils with maintenance and management of their strata corporation-Negotiate terms/conditions on behalf of all councils regarding various services provided to their respective corporations-Enforcement of the Strata Property Act and the bylaws of each specific corporation-Prepare agendas and complete minutes for every general and council meeting-Coordinate and address after-hours emergencies Show less

Vancouver, British Columbia, Canada

Port Coquitlam

-Provided administrative support to staff and general manager-Handled customers’ concerns and inquiries-Responsible for processing and tracking deliveries and orders

Hong Kong

Burnaby

Co-Director of Members Appreciation Night:-Organizer for the 11th annual Members Appreciation Night team-Head of the Entertainment Committee-Oversaw two other committees (Promotion & Decoration)-Responsible for gathering prizes for the event-Provided constant updates to all executive members on the progress of the eventCoordinator of External Relations (2013-2014)-member of the organizing team for the 8th annual Ski-Trip-helped acquire sponsors-helped… Show more Co-Director of Members Appreciation Night:-Organizer for the 11th annual Members Appreciation Night team-Head of the Entertainment Committee-Oversaw two other committees (Promotion & Decoration)-Responsible for gathering prizes for the event-Provided constant updates to all executive members on the progress of the eventCoordinator of External Relations (2013-2014)-member of the organizing team for the 8th annual Ski-Trip-helped acquire sponsors-helped organize smaller events relating to the 8th annual Ski-Trip-organized other external events that took place outside of SFUCoordinator of Community (2012-2013)-helped organize numerous charity events that occurred both on campus & off campus (SFU)-represented CAC whilst volunteering at the food bank Show less

Bachelor Of Arts (Ba), Psychology

Strata Management, Real Estate Development