Over 20 years experience in project management, multi-tasking, developing collaborative relationships, meeting and exceeding goals and software testing with recent experience in disaster recovery methodology and application. Continually recognized for being flexible, a self-starter, creative problem solving, and willingness to learn and having a strong work ethic. Core strengths in:* Communication: Listening, verbal and written * Analytical knowledge and skills* Software: Excel/ Outlook/ Word/ Project/ Paradox/ DB2/ SAS/ Crystal/ ACF2, RACF / WordPerfect / Adobe, Lotus 1-2-3, Norton Utilities * Other: JCL, ISPF, Salestools, VMS, Unix, TSO, IBM 3270, AS/400Incorporated testing techniques/scripts for upgrades and new software installations to verify any issues and corrections• Supervised 5 employees for 2 years and was the lead analyst for over 5 years• Ensured compliance with internal and federal OTS audits.• Increased internal customer satisfaction by quickly resolving issues, and having a “can-do” attitude, understanding the user needs, breaking through bureaucracy and barriers to be responsive.Specialties: ACF2, RACF, Novell Security, NT Security, Unix Security, SAS Programming, COBOL Programming, Technical writing, User guide writing, Installation/upgrade of security software, Crystal Report writer, analytical skills, flexible self-starter, software tester, and Dog Agility Instructor.