Justine Hollenbeck, M.Ed Email and Phone Number
Justine Hollenbeck, M.Ed work email
- Valid
- Valid
- Valid
- Valid
Justine Hollenbeck, M.Ed personal email
Justine Hollenbeck, M.Ed phone numbers
With over a decade of hands-on experience across Client Success, Technical Training, and Account Management, I bring a proven track record of driving exceptional results and fostering lasting client relationships. Throughout my career journey, I've consistently demonstrated expertise in delivering value-driven solutions, elevating customer success, and spearheading revenue growth strategies.In my recent roles at Thomson Reuters, I thrived as both a Senior Technical Trainer and Client Success Manager, where I honed my skills managing complex portfolios, conducting comprehensive training sessions, and developing engaging materials. My ability to understand client needs, mitigate risks, and strategically implement retention tactics led to preserving high client retention rates and driving notable revenue generation within portfolios.My skill set encompasses:∙Nurturing and expanding client portfolios with a focus on retention and growth.∙Delivering complex advice and consulting services for SaaS products.∙Conducting impactful training sessions and creating comprehensive training materials.∙Strategizing for upselling and driving revenue growth within client portfolios.∙Collaborating cross-functionally to achieve collective goals and enhance customer experiences.I thrive in dynamic environments that prioritize client-centricity, innovation, and growth. I am passionate about leveraging my multifaceted expertise to drive client success, develop impactful training programs, and deliver value-driven solutions that exceed expectations.
Hoxhunt
View- Website:
- hoxhunt.com
- Employees:
- 71
-
Customer Success ManagerHoxhunt Mar 2024 - PresentHoxhunt is a Human Risk Management platform that goes beyond security awareness to drive behavior change and measurably lower risk. Data breaches start with people, so Hoxhunt does too. We combine AI and behavioral science to create individualized micro-training experiences people love. Employees learn to detect and report advanced phishing attacks, operations teams respond fast with limited resources, and security leaders gain outcome-driven metrics to document reduced cybersecurity risk.
-
Sr. Technical TrainerThomson Reuters Dec 2019 - Dec 2023Greater Minneapolis-St. Paul Area•Conducted comprehensive training sessions aimed at maximizing the value, optimizing utilization, and emphasizing best practices for Thomson Reuters’ suite of software products•Developed engaging and in-depth training materials that included presentations, guides, and tutorials to facilitate learning•Provided consultative solutions to enhance SaaS adoption rates empowering clients with product knowledge, ongoing support and essential resources for driving long-term success and satisfaction•Conducted thorough client needs assessments to tailor technical training programs, resulting in improved utilization of products•Earned SaaS certifications for Thomson Reuters software solutions, showcasing proficiency and expertise as a subject matter expert•Spearheaded cross-functional collaborations with instructional designers to craft high-quality content, actively contributing to the development of engaging and impactful materialsKey Accomplishments•Successfully trained over 500+ Corporate Legal professional clients, Partners and internal attendees in a live environment•Received a Net Promotor score of 80 in 2023 with consistent positive feedback on training effectiveness•Developed and implemented 7 hands-on courses, 4 webseminars and 80 eLearning modules with 2 certification exams•Recognized as Trainer of the Year in 2022 by Professional Services for these contributions -
Client Success ManagerThomson Reuters Nov 2018 - Dec 2019Greater Minneapolis-St. Paul Area•Managed a portfolio of corporate accounts, offering intricate consulting and guidance for a SaaS platform specializing in complex solutions•Assisted clients by implementing strategies to protect the portfolio from risk, accelerate client initiatives, and expand usage of product• Established and maintained long term customer relationships while offering best practices to enhance operational efficiencies•Collaborated internally between business units to tackle client challenges, leading to enhancements in customer experience•Delivered comprehensive business reviews, leveraging data analytics and benchmarking insights, tailored to C-Suite executives and stakeholders•Crafted and facilitated tailored product knowledge workshops for corporate professionals, empowering clients to grasp intricate features and functionalities that fostered advanced utilization with their workflowsKey Accomplishments•Successfully preserved high client retention rates within a portfolio comprising of 89 clients and an Annual Contract Value (ACV) totaling $5.7M by strategically implementing retention tactics and conducting regular business reviews•Effectively drove upsell initiatives leading to increased product usage and notable revenue generation within the client portfolio•Implemented proactive customer engagement strategies that resulted in increased customer satisfaction scores fostering strong customer relationships and loyalty
-
Senior Solutions Account ManagerThomson Reuters Nov 2015 - Oct 2018Greater Minneapolis-St. Paul Area•Acted as a trusted advisor, offering expert guidance and comprehensive solutions to clients, resulting in the successful resolution of complex challenges•Proactively identified potential client issues, addressing them promptly and efficiently to maintain high retention rates while fortifying client relationships.•Strategically identified upsell opportunities within existing accounts leading to an increase in account growth and revenue generation•Spearheaded strategic account management initiatives, orchestrating tailored solutions that resulted in securing contract renewals for assigned portfolio •Proficiently de-escalated customer situations, collaborating seamlessly with internal teams to provide effective support and resolution Key Accomplishments•Surpassed annual quota by 115% in 2016, securing $1.2 million in retention revenue•Achieved 105% of quota in 2017, generating $640,000 in revenue retention•Consistently exceeded revenue, retention, discount, and credit targets, alongside exceptional customer connect completion rates•Spearheaded comprehensive Account Management training and peer-to-peer mentoring programs for new team member•Functioned as the designated Salesforce.com Subject Matter Expert within the Account Management Department.
-
Hardware Solutions SpecialistSms Systems Maintenance Services Jan 2015 - Nov 2015Greater Minneapolis-St. Paul Area•Managed over 400 SMS clients to increase revenue and expand services within accounts•Met with C-level executives and various IT Managers to discuss infrastructure and present solutions•Executed the full sale cycle; created quotes, processed purchase orders, operations, scheduled services, and ensured delivery •Provided weekly and monthly forecasting and ran team reports for the division •Effectively worked with Product Specialists on technology innovation and helped implement solutions into customer environmentsKey Accomplishments•Achieved $1.3 Million in new sales for my territory•130% of quota at yearend•Secured contracts with Fortune 500 companies such as McKesson, Farm Bureau and Fairview Health•Recruited back to the company as Team Lead for the new Brokerage Division and helped oversee new hires by providing appropriate training and support -
Account RepresentativeEdmentum Nov 2013 - Dec 2014Greater Minneapolis-St. Paul Area•Managed and developed over 300 client accounts in the Mid-Atlantic Territory•Performed Account Reviews with customers to discuss contracts, renewals, and customer satisfaction •Executed and upheld critical data management responsibilities including sales reporting, pipeline management, customer database maintenance and record keeping in Salesforce.com •Ensured timely delivery of online solutions based on needs analysis of customer•Forecasted and tracked key account metrics to meet quota achievement Key Accomplishments•Orchestrated closures exceeding $350,000 in revenue, consistently augmenting expansion business by $10-12K per month•Spearheaded initiatives that maintained an impressive 95% contract renewal rate, showcasing a steadfast commitment to long-term client retention•Played a pivotal role as a member of the Inside Sales Advisory Team, contributing to the development and execution of a comprehensive training webinar project tailored for over 100 sales professionals•Led various team-based projects aimed at enhancing departmental efficiency and boosting team morale, showcasing proactive leadership and a commitment to continuous improvement -
Senior Business Development RepresentativeSms Systems Maintenance Services Jul 2010 - Aug 2013•Researched and identified new logo business opportunities through cold calling, email campaigns and social media•Managed assigned territories and scheduled face to face meetings and conference calls for local account managers•Educated and trained business development team members and assisted the team’s overall marketing strategy and day-to-day tasks •Assisted in SMS’ global strategy to increase customer base and managed business development efforts for Hong KongKey Accomplishments•2011 Sales Quota- 862% of plan, 2011 FY Revenue $2,313,376•2012 Sales Quota-270% of plan, 2012 FY Revenue $562,671•2013 Sales Quota- 126% of plan, Revenue $450,260•Ranked #1 Business Development Rep for SMS in 2011 and 2012•Scheduled 150+ qualified appointments with Fortune 500 companies for Sales Reps in 2011
Justine Hollenbeck, M.Ed Skills
Justine Hollenbeck, M.Ed Education Details
-
Athletic Training -
Sport And Exercise Science
Frequently Asked Questions about Justine Hollenbeck, M.Ed
What company does Justine Hollenbeck, M.Ed work for?
Justine Hollenbeck, M.Ed works for Hoxhunt
What is Justine Hollenbeck, M.Ed's role at the current company?
Justine Hollenbeck, M.Ed's current role is Customer Success Manager | CCSM Level 1 | Helping customers mitigate human risk with Hoxhunt.
What is Justine Hollenbeck, M.Ed's email address?
Justine Hollenbeck, M.Ed's email address is jc****@****int.com
What is Justine Hollenbeck, M.Ed's direct phone number?
Justine Hollenbeck, M.Ed's direct phone number is +131779*****
What schools did Justine Hollenbeck, M.Ed attend?
Justine Hollenbeck, M.Ed attended Purdue University, University Of Minnesota.
What skills is Justine Hollenbeck, M.Ed known for?
Justine Hollenbeck, M.Ed has skills like Sales, Salesforce.com, Business Development, Data Center, Direct Sales, Crm, Lead Generation, New Business Development, Management, Account Management, Sales Process, Social Networking.
Who are Justine Hollenbeck, M.Ed's colleagues?
Justine Hollenbeck, M.Ed's colleagues are Djordje Rodriguez, Sebastian Paul, Tomi Teinilä, Tim Van Anrooij, Farhan Mushtaq, Antti Arvola, Reetta Sainio.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial