Justine Watson Email & Phone Number

Sydney, New South Wales, Australia

Managing the full spectrum of business processes, from initial quotes to setup guidance, and thereafter annual renewal management.Collaboration with all the Customer Experience Team for the successful delivery of Subscription Software Projects.Achievements:Client Retention Strategy: Developed and implemented a client and subscription retention strategy, which resulted in a high annual renewal rate which surpassed targets and reduced churn percentage to lower than the 10%… Show more Managing the full spectrum of business processes, from initial quotes to setup guidance, and thereafter annual renewal management.Collaboration with all the Customer Experience Team for the successful delivery of Subscription Software Projects.Achievements:Client Retention Strategy: Developed and implemented a client and subscription retention strategy, which resulted in a high annual renewal rate which surpassed targets and reduced churn percentage to lower than the 10% forecasted.Stakeholders Engagement: Engagement stakeholder which enabled identification of opportunities of increased usage, further business opportunities and early detection of at-risk client accounts.Vendor Management: Worked closely with Global Partner Channel and Vendors, which created seamless integration for customers, ensuring a smooth deployment and end user adoption.Continuous improvement: Refined operational procedures which increased overall business efficiency and identified opportunities to streamline customer engagement.Accounts & Billing Coordinator: Worked on full account cycles, which included accounts payable and ensured early payment and reduced debtor levels. Show less

Sydney, New South Wales, Australia

Managing the full spectrum of business processes, from initial quotes to setup guidance, and thereafter annual renewal management.Collaboration with all the Customer Experience Team for the successful delivery of Subscription Software Projects.Achievements:Client Retention Strategy: Developed and implemented a client and subscription retention strategy, which resulted in a high annual renewal rate which surpassed targets and reduced churn percentage to lower than the 10%… Show more Managing the full spectrum of business processes, from initial quotes to setup guidance, and thereafter annual renewal management.Collaboration with all the Customer Experience Team for the successful delivery of Subscription Software Projects.Achievements:Client Retention Strategy: Developed and implemented a client and subscription retention strategy, which resulted in a high annual renewal rate which surpassed targets and reduced churn percentage to lower than the 10% forecasted.Stakeholders Engagement: Engagement stakeholder which enabled identification of opportunities of increased usage, further business opportunities and early detection of at-risk client accounts.Vendor Management: Worked closely with Global Partner Channel and Vendors, which created seamless integration for customers, ensuring a smooth deployment and end user adoption.Continuous improvement: Refined operational procedures which increased overall business efficiency and identified opportunities to streamline customer engagement.Accounts & Billing Coordinator: Worked on full account cycles, which included accounts payable and ensured early payment and reduced debtor levels. Show less

Sydney, New South Wales, Australia

Providing comprehensive executive support, efficient schedule and travel management and decision-making facilitation to support the dual CEOs, Sales, marketing, HR and Development Teams.Managing NetSuite Client accounts and billing to uphold the data integrity to ensure accurate financial reporting and real time data integrity.Relocation Project: Successfully achieved major coordinated office relocation project and minimized business disruption which aided in business continuity… Show more Providing comprehensive executive support, efficient schedule and travel management and decision-making facilitation to support the dual CEOs, Sales, marketing, HR and Development Teams.Managing NetSuite Client accounts and billing to uphold the data integrity to ensure accurate financial reporting and real time data integrity.Relocation Project: Successfully achieved major coordinated office relocation project and minimized business disruption which aided in business continuity post-merger. Event Facilitator: Produced and facilitated key marketing events to assist in client product awareness campaigns and key Internal staff events, including required event travel.Business Process Improvement: refined the business process administration support, which enabled seamless operations across three APAC offices. Show less

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Providing event management, with the focus on developing a comprehensive checklist for event preparation, venue setup, technology checks, and attendee registrations.Coordination with Masterclass presenters to gather presentation materials and distribute event collateral to promote the Masterclass Series effectively.Provide comprehensive executive support crucial in facilitating the director's responsibilities and contributing to the smooth operation of leadership and business… Show more Providing event management, with the focus on developing a comprehensive checklist for event preparation, venue setup, technology checks, and attendee registrations.Coordination with Masterclass presenters to gather presentation materials and distribute event collateral to promote the Masterclass Series effectively.Provide comprehensive executive support crucial in facilitating the director's responsibilities and contributing to the smooth operation of leadership and business activities. Including management of schedules and travel arrangements.Achievements: Successful Event Facilitator: Coordinated two dynamic NSW Women Presenting Powerfully Masterclass Event workshops for women and gender-diverse leaders, that ensured participants gained maximum benefit from the smooth and expertly run series. This included the highly successfully and personalised event hosted for the female emerging leaders of McDonalds Australia. Show less

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Brookvale, Nsw, Sydney, Aus

Brookvale, Sydney, Nsw, Aus

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Cammeray, Sydney

High Street Kensington, London

Portland Place, London