As a General Manager at Peanut Lodges & Restaurants, I oversee the operations and performance of a medieval-themed lodge that offers a unique and immersive experience to its guests. I am responsible for developing and implementing the business and marketing plans, budgets, and forecasts, as well as ensuring quality, customer satisfaction, and profitability in accordance with the brand standards. I also establish and maintain effective communication with the owners and manage the human resources of the lodge, including recruiting, counseling, payroll management, and performance evaluation. I hold an Msc in Hospitality Management from FERRANDI Paris and a Master's degree in Hospitality Administration/Management from ESCP Business School, where I gained valuable knowledge and skills in the hospitality industry. I also have a BTEC Higher National Diploma in Hotel, Motel, and Restaurant Management from FERRANDI Paris and a Licence in Management and Operation of Luxury Hotels and Restaurants from Université Paris Nanterre. I am fluent in French, English, and Spanish, and have a certificate in English from Kaplan English School-Vancouver. I have a strong expertise in customer relationship management (CRM), opening doors, and hospitality innovation. I am motivated, enthusiastic, grateful, and passionate about my work, and I am always open to new opportunities and challenges. My goal is to create memorable and exceptional experiences for my guests, partners, and team members.