Justine Lucas Email and Phone Number

Working with athletes at British Para-Swimming.

Running the Under 18 Lightning programme which forms part of the pathway. Part of the Operations Team for senior Lightning squad.Assist with game day management for the men's Loughborough rugby Buc's Super League team.

Focusing full time on my rugby. This includes attending training camps and completing training away from camp and with my club - Loughborough Lightning. I supplement my income by doing school visits and public engagements.

Providing welfare support to students living in UoB student accommodation and allocated third party accommodation. Management of a team of 15 Student Mentors, with direct line management of 6. Performance management and organisation of office work and student visits.Case work management.Use of database.Organising events and campaigns to engage hundreds of students.Liaising and making referrals to appropriate services.Working in line with data protection and confidentiality.Took a sabbatical between Jan - Sept 2017 to enable me to be a full time rugby player with the RFU.

Full time rugby player in the build up to the 2017 World Cup, where we finished runners up.Completed camp based training, fitness testing and hit targets in relation to weight. Completed training away from camp as required. 6 Nations Grand Slam winner 2017.Super Series Winner 2017. World Cup Silver Medalist 2017.

Providing intense support to individuals who have a disability, health condition or mental health issue to help them move in to employment.Providing the individuals with actions plans and training to help them progress.Working on a caseload of around 25.Meeting targets and KPI's.Working in a team to provide employment support.Providing tailored support to each individual.Building up excellent rapport with not only customers but stakeholders and third parties.Liaising with stakeholders and third parties.Understanding the differing needs of each individual.Meeting contractual requirements.

Taking customer referrals from JobCentre advisers – this includes booking them in for the appropriate provision (workshop/one-to-one) and then registering them on the National Careers Service Database.Manage and develop an effective booking systemOrganising workshops – liaise with an outside trainer, booking the room, provide registers to reception, prepare workshop materials and record completed sessions on database. We provide the following workshop: CV, Interview Skills, Application Form, Confidence and Motivation and Job Searching. Able to develop working relationships with a wide range of people, including JCP management/Staff, my leadership team and members of the public.Feeding back to JCP staff on attendance and sessionsProviding computer support for customers e.g. Typing up and updating CV’s, creating email addresses, emailing CV’s to employers and job searches.Use of CRM databases to record customer contact details Ringing customers to confirm attendance to sessions and to fill cancellations.Taking referrals from the National Careers Service telephone line and booking a face-to-face appointment.Adhering to Data protection/Confidentiality/Safeguarding guidelinesHelping to reach KPI’s and targets e.g. the amount of people that we see in a month, the amount of 1st,2nd and 3rd sessions a person has had, if a customer has gone into work or learning since seeing us and registering them for an online web space.Report viewing and amending Reconciling monthly paperwork – making sure we have a paper record and an online record of each customer seen every month. The paper copies are then sent to the prime contractors to confirm payment.Providing feedback and attendance reports to prime contractorDealing with compliments/complaints/commentsSpeaking and presenting in monthly meetings with the JCP This includes promoting workshop, the services and gaining feedbackProviding basic feedback and advice on CV’s and employability skills to customers.

Supporting a group of 15/16 year olds in their educational needs.