Justine Mcdilda Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• If you would like to set up a presentation, or are interested in having DES Child & Community Services Division (CCSD) at a resource table, please email me at jmcdilda@azdes.gov.• Lead a team for Voice of the Customer project focusing on DES Division communication internally and externally.• Engagement with the stakeholders and community partners through networking meetings which are held throughout the state both in person and virtually.• Provide presentations to the community, either virtually or in person. The presentations are brief overviews of the division to inform the community on the services provided.• Participate in Tabling Events, or Booths, that are generally held at community events and resource fairs. These events require setting up a table with flyers, brochures, and applications. Community members stop and visit tables and are able to ask questions about DES and the divisions represented, affording a presence within the greater community.• Extensive work in Salesforce, including creating accounts (i.e. organizations/community partners), contacts, and submitting reports.• Pull Office of Community Engagement weekly/monthly Salesforce reports and updating huddle board.• Assist with Office of Community Engagement events including the Quarterly Informational Forums. At the Forums community partners attend to hear updates from the DES director, and then go into breakout rooms to hear updates from the divisions of their choice. Information presented in the breakout sessions will be dependent on updates from CCSD that need to be conveyed to community partners.• Involved in the monthly Resource Partner Session with all of the divisional liaisons presenting an overview of their divisions services and how to navigate to specific areas of the DES website.• Collaborate with CCSD on divisional projects that are created to assist with forming partnerships and representation in the community.

Arizona, United States

• Outreach with local and statewide organizations presenting benefits of and, how to, establish paternity, file for child support and modify support payments.• Attend meetings via Zoom, Google Meets or by phone.• Participate in tabling events throughout the state providing information on services to clients. • Build and maintain partnerships with community stakeholders.• Input and manage partner data in Salesforce.• Retain up to date knowledge on Federal and State child support laws.

Chandler, Arizona

• Provided compassionate customer service to individuals applying for Medical, Cash and Nutrition assistance services. • Interviewed customers and data entered documents into multiple computer systems. • Utilized critical thinking and logical analysis when reviewing Federal and State policy regarding available benefits and eligibility. • Assisted with problem solving sessions which included updating and writing standard work for office procedures. • Worked effectively to align performance with state metrics and first contact resolution policy. • Maintained an average 93.8% yearly accuracy rating and 86% monthly case completion rate. • Participated in office fundraising committee, planning events to raise funds for the end of the year party and recognition of office staff.• Greeted clients in a warm and friendly manner as they approached the check in desk.• Through open ended questions gathered what services the clients needed.• Evaluated the clients case to determine if they had all the necessary items to complete their case the same day.• Deferred clients who did not have needed items; informed them of necessary items and referred them to the resource center or elsewhere to obtain the information.• Checked clients in who had needed information to complete case.• Kept forms, documents and supplies stocked for all client educators to ensure clients were served in timely manner.• Maintained an average of 35 clients educated per day.

Chandler, Az

• Provided compassionate customer service to individuals applying for Medical and Nutrition assistance services.• Interviewed customers and data entered documents into multiple computer systems.• Utilized critical thinking and logical analysis when reviewing policy regarding available benefits and eligibility.• Worked effectively to align performance with state metrics and first contact resolution policy.

Coeur D'Alene, Idaho

• Recruited, cultivated and supported partner organizations and volunteer facilitators for participation in Stewards of Children training. • Responsible for quarterly reporting of training data to grant provider. • Maintained a database of training records, and continuous contact with local trained volunteer facilitators, managing a total of 44 facilitators. • Facilitated training sessions focusing on child sexual abuse prevention methods; from April 2017 - June 2018, personally trained a total of 157 adults. • Assisted with community outreach efforts and events. • Coordinated grant writing initiatives to secure $2,000 for organization.

Coeur D'Alene, Idaho

• Recruited, cultivated and supported partner organizations and volunteer facilitators for participation in Stewards of Children training. • Responsible for quarterly reporting of training data to grant provider. • Maintained a database of training records, and continuous contact with local trained volunteer facilitators.• Contributed to the end of poverty, abuse and neglect in Idaho’s children by facilitating training sessions focusing on prevention methods.• Assisted with booths and outreach at community events in Region 1 and 2 of Idaho.

Coeur D'Alene, Idaho

• Assisted staff with goal planning/creating for families.• Acquired resource information for families.• Promoted Stewards of Children sexual abuse prevention training to schools in Idaho's Region 1 though mail and telephone.• Solicited requests for donations from local companies to be used for family enrichment activities.

Master Of Public Administration - Mpa

Also earned a Graduate Certificate in Public Budgeting and Financial Management

Bachelor Of Science (B.S.), Family And Consumer Sciences/Human Sciences, Summa Cum Laude

Activities and Societies: Phi Upsilon Omicron, Gamma Sigma Delta, Golden Key, Phi Kappa Phi, Dean's List 2015-2016Major: Family Consumer.

Associate Of Science (A.S.), General Studies

Activities and Societies: Dean's List, Phi Theta KappaMajor: General Studies, with a strong emphasis in Child Development Concurrent.

Education record

Graduate Certificate, Public Budgeting And Financial Management