Engage business stakeholders to define project goals and objectives, team composition, scheduling, critical milestones and success measures, document and report through project life-cycle· Work with the LOB and Shared Services leaders, to determine priorities for process optimization and manage to the agreed-upon strategic focus areas· Lead transformational process improvement and process design projects by applying the appropriate tools and techniques to identify appropriate situations· Review manual process to identify opportunities to leverage robotic process automation, design and implement the solution along with updated process instructions· While the organization is engaged in an M&A event, act as the lead PM to coordinate due diligence gathering, legal day one strategy and integration of the target bank into existing infrastructure through systems day one· Develop risk and control matrix and current state documentation for MRA response· Facilitate steering committee meeting and provide updates to senior leadership for critical projects

· Preparing quarterly metrics on vendor performance for report to senior leadership and board of directors· Analyze vendor risk assessment responses and validate existence of adequate controls and identify potential risks

- Ensure adherence to Enterprise Risk Management Framework principles Liaise with Managing Directors, Directors, Front Office and Operations and Technology Chief Control Office ("CCO"), all colleagues, and second line of defense functions (Legal, Compliance, and Operational Risk) to assess issues throughout using the Group Risk and Issue Classification Rating to determine risk event qualification. Ensure agreement of rating with key stakeholders. Partner with Front Office and Operations and Technology CCO, Issues Management Office, and the business to ensure all impacts, root causes and identified control failures and/or gaps are identified and document in the online risk event record. Open related issues in the system of record as identified Participate in issue triage, root cause and other issue/risk event meetings to ensure that the true root cause is identified, and all impacts are identified

• For each assigned effort responsibilities include assembling a cross functional team, organizing meetings with the team to work towards developing a solution, gaining stakeholder approval, implementing the change, developing and implementing a control plan.• Used industry knowledge and experience to implement project plans and assist stakeholders and other interested parties in understanding, and agree, to proposed changes.• Led multiple simultaneous initiatives, project workstreams and programs with multiple workstreams to successful completion and validation.• Leveraged organizational skills and leadership abilities to join inflight projects, reorganize and drive to successful completion• Successful validation of multiple corrective actions, including RESPA/GFE Accuracy• Responsible for building and maintaining status update PowerPoint presentations for inflight projects as well as developing presentations for national meetings conducted by Business Excellence • Provide leadership to peers and other team members by assisting with projects, questions, issues and being a positive and calming influence during times of upheaval or doubt.

• Served as process design lead on up to eight concurrent projects.• Worked with UAT teams on technology solutions to ensure solutions were sufficient and clear to • Successfully wrote and dispatched requirements for tech projects including a new MHA (HARP) calculator, and completed risk assessments for required projects• Mapped current state and future state process flows using Visio• Wrote and published many internal communications to fulfillment personnel as well desktop procedures and user guides as necessary• Created and delivered training materials for fulfillment personnel • Used Six Sigma DMAIC methodology to increase team efficiency and to obtain an effective view of the impact the products and processes would have to customer experience as well as shareholder value and daily workflow experience.

• Supervised the loan production from entire branch network (48 branches). Held monthly meetings with all branch managers and other staff to review production and provide coaching to increase production and quality• Developed new product segments to improve competitive advantage in local market and maintain outstanding CRA rating by providing home improvement loans to low/moderate income borrowers• Designed reporting process to track branch production, as well as track application sourcing and quality• Worked with senior bank management and board of directors to implement sales and underwriting process across our entire platform for home equity loans