Procurement:- Grantwriting- Funding Strategy research- RFP (Request for Proposal) review and assessment- Proposal compilation, organization, and executionCompliance:- Writing policies and procedures as needed- Quarterly internal audits of client files- External audit preparation - Conducting quarterly risk assessments- Subcontractor monitoring- Primary Contact for COA (Council On Accreditation)Other:- Documenting process points for institutional knowledge- Drafting a digital PAYA (Preparing Young Adolescents for Adulthood) workbook for youth in collaboration with program manager- Creating systems for organization and digital workspaces for collaborative projects using Sharepoint- Assisting youth at drop-in center with COVID pantry items as needed

• Coordinated backend support for global PeopleDev programs: scheduling sessions, roster management, fielding participant inquiries, coordinating materials, facilities, and technical aspects
• Provided local onsite support: setting up participant materials, signage and/or decor, setting up and troubleshooting A/V, overseeing catering, mic running 
• Collaborated with teammates to create internal resources such as a Communications Tools Comparison Guide, as well as a comprehensive matrix of all current programs supported by the coordinator team 
• Actioned on, and resolved, requests from two different support queues daily

Finance • Collaborated with colleagues on submitting grant proposals • Maintained accurate financial records and bookkeeping for annual budget of $575k: reviewing and reconciling monthly statements, acting as chief responsibility for A/P & A/R• Prepared quarterly financial statements for board meetings, and schedules needed by CPA for annual tax filing• Led creation of fiscal year budget, making recommendations on internal administrative and operations costsHuman Resources• Processed bi-monthly payroll: reviewing timesheets, tracking sick & vacation hours, tracking employer benefit contributions• Collaborated with HR Consultant to update employee handbook, ensuring state & federal compliance as well as inclusion of organizational values • Acted as chief responsibility for all HR concerns regarding staff, interns, and volunteersOperations & Administration• Served as SysAdmin for Salesforce, G-suite, Slack, Box, Lastpass • Maintained overall operations of hardware, software, and SaaS apps• Acted as liaison to vendors for facilities• Ensured compliance with AG filing and bi-annual Statement of Information • Created scalable systems on a grassroots budget• Provided after-hours support for the Healthline as needed

Location scouting, including researching crime reports, utilities estimates, and ensuring appropriate zoningCoordinating viewings with brokers and ACCESS staffersCross-referencing current office amenities with specs of potential new spacesNegotiating leasing termsCoordinating and overseeing movers and volunteer assistance

Caller intake Logistical and practical supportResource referralsSalesforce data entry and maintenance

• Collaborated with various Program Managers to create program specific forms and tools to establish workflows for the operation• Provided high level analysis and reports on client outcomes and key indicators• Conducted opening, closing, and updating of client information in various publicly required systems • Tracked consumer data in internal and external systems • Participated in RBA (Results-Based Accountability) meetings and workgroups to establish regional performance measures as well as program-specific metrics• Ensured data quality for delivering results to stakeholders

Evaluated client service performanceAssessed areas in need of improvementAdvised supervisors with specific training and coaching strategiesProvided overall training program and orientation guidance

Recruitment, hiring, and trainingDeveloped a comprehensive training and orientation programDrew up monthly employee schedule and directed daily employee operationsWorked with fellow supervisors to streamline overall hospital operationsDiffused and resolved client issuesMaintained employee files and timecardsExecuted performance reviews and on the spot coachingSpearheaded the Fun Committee and its weekly meetingsOversaw event coordination for staff of 100+ employeesPerformed editing, layout and design for the hospital’s quarterly newsletter, BAVS BARK!