Manager
CurrentManaged the recruitment and onboarding process for new employeesResponsible for the ordering and receipt of supplies, as well as the processing of invoicesProvided personalized customer service to enhance shopping experience and increase customer satisfaction ratings.Implemented strategic merchandising techniques to optimize product placement and drive sales, resulting in an increase in revenue.Developed and delivered comprehensive training programs for retail staff to improve product knowledge, sales techniques, and customer service skills.Acted as a brand ambassador, representing the company's values and promoting brand loyalty among customers.Utilized CRM software to track customer interactions, preferences, and purchase history, facilitating personalized marketing campaigns and driving repeat business.Instrumental in the establishment and launch of a brand new store opening, in a new geographic region.