Interim Chief Operations Officer
Current- Recruited and onboarded IT and business development teams from UCSD Health System, IBM, Google, and Microsoft for on-demand healthcare startup.- Provided free EMR/EHR services to free clinics in medically underserved areas in San Diego and Tijuana.- Secured NSF Grant (#1644648) and Clinton Global Initiative University Fellowship.- Created additional revenue streams by packaging billing, scheduling, and EMR/EHR modules as standalone products for small clinics and private medical practices.- Responsible for collecting over 150 interviews with healthcare workers and patients to inform market analysis and business modelling. - User tested modules in clinical settings with patients and healthcare workers providing suggestions and bug tickets. Resulting feedback subsequently guided iterative changes to UI/UX (in addition to future development), resulting in clients preferring PIL products to next closest competitor.- Facilitated daily and weekly hybrid SCRUM meetings.- Increased IT productivity through one-on-one productivity sessions.- Planned and executed short/long term strategic objectives via Agile sprints.- Negotiated with network of hospitals in Guangdong Province, China to digitize medical records.- Attended ASEAN Business and Investment Summit 2021 as guest of Business Advisory Council Brunei.