Justin Fisher Email & Phone Number

United Kingdom

United Kingdom

Leading a boutique agency specialising in helping brands deliver growth across various consumer passion points.Fostered partnerships with eminent global and niche brands delivering innovative creative solutions across diverse media.Championed the fusion of art and technology with the science of design, elevating luxury brands' profiles, products, relevance, and resonance.

United Kingdom

Spearheaded initiatives at the forefront of luxury lifestyle sectors, consulting to create and implement exceptional experiences for ultra-high net worth (UHNW) individuals.Managed and optimised projects with budgets up to $10 million, focusing on immersive experiences encompassing customer, talent, and team management.Coordinated events and collaborations with high-profile individuals such as Alicia Keys, GOOP and John Legend and across international venues from Miami to Milan.

Brand, Marketing and Customer Experience strategist partnering with Brands across consumer passion areas - Retail, Travel, Dining, Music, Fashion, Arts & Culture and Sport. An Events Planner, Producer and delivery expert working with brands from Alexander McQueen, via NOMA to Zegna and beyond. Founding Fashion Donor to Central Saint Martin’s MA Fashion Degree. Published Copy Writer and Journalist allowing for compelling Storytelling and Content creation.Articles… Show more Brand, Marketing and Customer Experience strategist partnering with Brands across consumer passion areas - Retail, Travel, Dining, Music, Fashion, Arts & Culture and Sport. An Events Planner, Producer and delivery expert working with brands from Alexander McQueen, via NOMA to Zegna and beyond. Founding Fashion Donor to Central Saint Martin’s MA Fashion Degree. Published Copy Writer and Journalist allowing for compelling Storytelling and Content creation.Articles published in several magazines including Wallpaper, Cosmopolitan, Monocle, High Life. David Collins Studio – Brand advisor to world-famous interior design Studio developing brand narratives, brand books and customer experience programmes creating differentiation and individuality in the luxury experience space. John Lewis – Customer experience brand consultant to the BoardOrelbar Brown – From launch advised on marketing strategy and event activations targeted mass affluents to HNW consumers.Roja Dove – brand advisor to new global fragrance brand positioning and launch. Renovated and interior designed Regency town house featured in leading global monthly glossies. Show less

Innovated digital marketing platforms, enhancing global marketing efficiency and effectiveness across 22 proprietary markets and 140 partner markets. Developed and implemented a digital platform, enhancing global marketing efficiency and effectiveness.Directed a responsive marketing strategy in response to COVID-19, launching an offline Marketing Brand Ambassador programme.Cultivated a network of 60 Brand Ambassadors, disseminating strategies to 5,000 global marketers and global… Show more Innovated digital marketing platforms, enhancing global marketing efficiency and effectiveness across 22 proprietary markets and 140 partner markets. Developed and implemented a digital platform, enhancing global marketing efficiency and effectiveness.Directed a responsive marketing strategy in response to COVID-19, launching an offline Marketing Brand Ambassador programme.Cultivated a network of 60 Brand Ambassadors, disseminating strategies to 5,000 global marketers and global agency teams. Show less

Elevated to lead the launch of a unifying global brand strategy and visual identity across all global markets. This including a governance framework of marketing processes.Orchestrated a global brand refresh, developing comprehensive marketing assets and significantly boosting brand performance. This resulted in an increase in Amex brand value by 8% to $19BN in 2018 after 4 years of decline, and to agency cost and production savings of 38%.Established a brand engagement… Show more Elevated to lead the launch of a unifying global brand strategy and visual identity across all global markets. This including a governance framework of marketing processes.Orchestrated a global brand refresh, developing comprehensive marketing assets and significantly boosting brand performance. This resulted in an increase in Amex brand value by 8% to $19BN in 2018 after 4 years of decline, and to agency cost and production savings of 38%.Established a brand engagement programme and training to embed brand values among 55,000 employees and agency partners. Show less

Responsible for driving revenue, retention and customer satisfaction of premium products (Centurion and Platinum cards). Oversaw multimillion-dollar marketing budget, managed relationships with multi-agency retainers and global luxury brand partnerships to implement marketing strategy, communications and develop super-premium customer experiences programme. Developed the sponsorship, 360 activation strategy and execution of Savage Beauty at The Met and V&A, London Fashion Week and… Show more Responsible for driving revenue, retention and customer satisfaction of premium products (Centurion and Platinum cards). Oversaw multimillion-dollar marketing budget, managed relationships with multi-agency retainers and global luxury brand partnerships to implement marketing strategy, communications and develop super-premium customer experiences programme. Developed the sponsorship, 360 activation strategy and execution of Savage Beauty at The Met and V&A, London Fashion Week and Frieze amongst others. Show less

Led global repositioning of Centurion and Platinum products, achieving significant growth in revenues, retention, and net promotor score satisfaction metrics. Launched 'American Express Invites', unifying local event and access benefit initiatives into a global platform, and delivering exclusive experiences.Delivered exclusive partnership events such as a Grammy’s Awards experience opened by Beyoncé followed by After Party with Pharrell and Daft Punk on the… Show more Led global repositioning of Centurion and Platinum products, achieving significant growth in revenues, retention, and net promotor score satisfaction metrics. Launched 'American Express Invites', unifying local event and access benefit initiatives into a global platform, and delivering exclusive experiences.Delivered exclusive partnership events such as a Grammy’s Awards experience opened by Beyoncé followed by After Party with Pharrell and Daft Punk on the decks.Directed premium product line strategies, managing and marketing communications generating +$13M in cost efficiencies across global markets and in PR terms exceeding key KPI’s across traditional and social media.Developed a digital-led content marketing strategy and established partnerships with talent and global luxury brands.Launched American Express Online Travel across core markets delivering travel sales from $8M tasking in year 1 to $33M by year 3. Show less

Orchestrated marketing and events strategies, managing the UK team and external agencies.Led a transformation plan for Centurion, retaining key customers despite significant fee increases. 80% retention of priority Tier 1 high value customers.Partnered with luxury brands across all consumer passion areas to create annual events, lifestyle, travel, and dining benefits sustaining high customer engagement.

Transformed inbound call centre services, significantly increasing revenue contributions and customer satisfaction.Drove sales transformation, leading to an increase in sales performance by 40% and customer retention.