Service Advisor
Danbury, Connecticut, United States
Resolved daily consults for 30+ customers regarding technical issues in 15 minutes or less- Performed operating system repairs and upgrades, managed customer data on local servers in a safe compliant way- Assisted customers with encryption and decryption of their data via Bitlocker- Resolved complex Outlook syncing issues with POP, IMAP and Exchange accounts.- Upgraded and installed hardware including RAM, SSD/HDD, Batteries, keyboard replacements, and display replacements- Communicated directly with corporate offices to create, test, and implement new systems that would increase store productivity- Contribute to and learn from a strong team of technical professionals- Break down and explain complicated concepts to customers in simple terms- Work under pressure and take on multiple tasks at once- Keep impeccable records of every action taken in the troubleshooting process for each consult