Voice Analytics

Clearspeed™ voice analytics technology provides unique risk alerts based on an individual’s vocal responses. It can be quickly and effectively applied for fraud, security, or safety risk screening to clear the low-risk majority while identifying potential high-risk responses that are often missed. Leading global corporations and government organizations use Clearspeed to build trust in their people and vetting processes in hiring, claims, applications, insider threats, compliance, and workplace safety.• Lead user interviews, research with end-users, user persona and mental model behaviors, and gathered key stakeholder pain points to define the scope of the Minimum Viable Product.• Created stakeholder consensus across the organization’s leadership, investors, and customers by presenting business use cases and projecting value-added for the redevelopment of the enterprise SaaS application.• Streamlined research and product-market fit A/B testing to iterate on new products and reduced time to market by 20%.• Lead the research, user interface, user experience (UI/UX) design of a new back-end platform with new tools and methodologies for my operations team increasing new-user and client interaction by 30%.• Lead the research and Go to Market Plan for a consumer facing version of our enterprise application SaaS, which added 25% revenue growth opportunity.• Released enterprise application in twelve countries and three languages for consultants and business partners within six months, from wireframe to finished product release and prioritized product roadmap for future releases in Jira and Confluence as well as Trello.

NinjaRater is the first comparative rater for workers compensation insurance. Quoting and delivering workers compensation insurance policies is a time consuming process that neither customers nor insurance brokers enjoy. By focusing on getting the information both parties need quickly, the decision making process was reduced by 90%, allowing both parties to narrow their scope to actions that benefit the bottom line.• Lead user interviews, research with end-users, user persona, and gathered key customer pain points to define the scope of the Minimum Viable Product.• Balanced the needs of the development team, investors, and users in delivering the first automated application for rating reducing time to rate by 90%.• Designed user interface / user experience (UI/UX) using Sketch to create a prototype for engineering as well as users to interact with the product and collect user feedback.• Created custom scripts in Python to scrape data into our lead tracking system and deliver content to consumers as part of the product roadmap.• Researched and engineered complex rating plans from thirty different companies to supply a team of four senior software engineers with the road map, product requirements, project scope, cost estimates, and lifecycle management for the development of the SaaS product.• Released consumer application to consumer marketplace within three months of starting project plan and conducting research, prioritizing roadmap, directing engineering effort, building Go to Market plan, executing advertising and marketing plan.

Lead product ideation, technical development, and strategic direction for retail insurance agency which was sold in 2018. Established world-class service standards and shared vision across designers, service, and sales staff. Managed several projects simultaneously. Integrated market analysis, usability studies, and product requirements to deliver best in class services to customers and consulting clients.Built metrics to define and analyze success across multiple platforms. Maximize efficiency with constantly changing priorities and competing attention for limited resources. Expanded product development with a talented group of engineers and designers to maximize customer delight and engagement.

Founded in 1912, Liberty Mutual is a global leader in property and casualty insurance, focused on protecting and preserving the lives and dreams of customers in more than 30 countries. Held a variety of positions in customer service, sales, and working for the regional management team. Worked on project teams to implement training and new technology as well as research enhancement opportunities and expansion projects.As a business analyst created many reports to measure KPIs across several functional silos, claims, underwriting, sales, and IT. Collected and validated business requirements for new systems. Designed and implemented end user training for system rollouts. Participated in and led brainstorming sessions for product enhancements. Assisted in prioritizing feature backlog and rollout priorities.