Justin F. Email & Phone Number

Handles high volume, low-to-moderate complexity claims within settlement authority.Ensures customer service excellence.Investigates and reviews policy forms, facts, and documents that are related to claims to make appropriate decisions on claims resolutions.Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience while maintaining appropriate reports to ensure the current status of claims is clearly documented at all times.Provides direction to outside resources.Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation.Gathers input and makes recommendations to solve problems of moderate complexity.Deals with moderately complex problems that must be broken down into manageable pieces.Sees relationships between problem components and prioritizes them.Utilizes knowledge, experience, and available resources to find solutions.Participates in development of improvements and helps implement changes.Maintains regular contact with customers (e.g., policyholders, claimants, agents) as well as regular contact with employees across the organization and outside vendors. Travels for field work as required.Performs special projects and other duties as assigned.

*Maintain Marketing calendar for all internal activities for retail sector, corporate sector, and ad bookings.*Maintain confidentiality in all aspects of client, staff and agency information.*Interact with vendors when necessary including marketing calls, calling for media quotes, etc.*Research and analyze demographics, psychographics, customer response rates and related data to provide customized analyses to the Retail President that will assist in providing effective advertising strategies.*Maintain systems to track and monitor retail and competitor media coverage.*Input data and maintain accuracy for retail marketing and advertising budgets, preparing preliminary client invoicing for products and services as needed.*Support retail marketing and advertising administrative needs, upon request*Maintain Google ® AdWords accounts and reporting.*Maintain ApplianceSmart Facebook, LinkedIn, Twitter accounts*Perform back-end maintenance and review of data on retail administrative website account.*Perform general clerical duties that relate to the job to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.*Create and modify documents such as reports, memos and letters and using word, spreadsheet, database and/or other presentation software such as Microsoft Office or other programs.*Compile and maintain monthly reports.*Conduct research, compile data and prepare marketing information*Assist ARCA Corporate in ordering business cards and logo marketing material*Obtain and compile pricing quotes for print, signs, photography, etc.

Social Media Brand Ambassador: Manage Ergotron and OmniMount brands (including Anthrocorp, JustStandNews, ErgotronHome) on social media sites such as Facebook, Twitter, LinkedIn, Pinterest, Instagram, and YouTube. Write digital content in appropriate voice for blogs, forum, and social platforms to build brand personality and communicate Ergotron and OmniMount initiativesProject Management: Effectively balance daily and weekly creative content and brand management, customer engagement, promotions, social campaigns, site news, product launches, trade show events, training and measurementSocial Media Strategist: Research and identify brand and market influencers, trending topics, and actively read and comment on industry-related news/blogs through social media channels to continually grow company’s business Global teamwork: Partner with EMEA (Europe) and APAC (Asian-Pacific) teams to help prepare and promote social news, trade shows and events, product launches, and any promotionsCommunity Forum Administrator: Service customer issues, providing technical support and proactively engage customers to mitigate brand risk issuesReporting: Create weekly social metric reports using HootSuite tools, Google Analytics, Radian6 for all Ergotron and OmniMount brands

Administrator for Best Buy Community Forums: Delegate E-mail and Community Forum assignments to team members. Mitigate brand risk issues; provide insight to peers, and responses that align with Best Buy’s tone and policies. Social Media Specialist: Research and manage multiple customer service issues assigned from external sources as well as social media channels such as Facebook, Community Forums, and TwitterCommunication Specialist: Act as a liaison between corporate and retail or other internal/external contacts and/or vendors through emails or phone conversations about customer situations to effectively solve customer concerns in a timely mannerExclusive Brands Strategist: Support consumers’ technical questions for Rocketfish and Insignia Community Forums and distribute weekly Excel spreadsheet reports displaying forum traffic, customer and competitive productivity; notify Exclusive Brands teams of any trending issuesProject Management: Rocketfish Gaming Accessories: Audit Rocketfish gaming accessories and make necessary corrections to ensure product content/support SKU and material consistency between Bestbuy.com and Rocketfish.com websites. Partner directly with Product Manager, BestBuy.com, and other internal teams to integrate necessary changes to product SKUsKnowledge Base Articles: Create over 400 articles related to Exclusive Brand products that provide a means for information to be collected, organized, shared, searched and utilized. These articles saved Exclusive Brands and Best Buy over $2,000 per month

Richfield, Mn

Solve customer conflicts by integrating corporate and retail policies, procedures and empowerment decisions to retain customer satisfactionGained excellent customer service, problem solving and conflict management skills through a variety of interactions with numerous customersResearched questions and concerns raised from field employees to come up with proactive solutions

Minneapolis, Mn

Created sales, solicited new customers and maintained current portfolio customers by writing new loans such as auto, secured, home equity and home equity lines of creditMaintained and exceeded average of 6 loans per month for 9 months

Bloomington, Mn

Coached and trained new recruits (8 per month) on all business operationsPerformed Door to Door Sales of promotional campaign packages for clients such as Minnesota Twins, Papa John’s, K-Designers, DirecTV, and Minnesota Timberwolves

Eden Prairie, Mn

Helped with store remodels with use of plan-o-grams and store signage displaysCompleted sales, customer service, kitchen design, inventory/freight, and assisted other departments as needed

Eden Prairie, Mn

Participated in corporate remodels of retail store locations, which included plan-o-grams to give them a fresh, new appearancePerformed customer service, sales, merchandising, hiring/firing, supervising employees on their duties, money management, and inventory/freightManaged daily duties of 12 employees and ensured goals were met, and handled customer service issues accordinglyCreated orders for wedding and party invitations, special occasions, and birthdays according to customer needs

Bachelor’S Degree, Communication, General

Activities and Societies: Alpha Delta Gamma Pledge, Intramural Soccer, Flag Football, Baseball. St. Louis Mastersingers

Associate’S Degree, Digital Media