Justin Ge Email & Phone Number

Lake Forest, CA, US

Newport Beach, California, United States

• Thoughtfully anticipate and address guests’ needs and concerns with a friendly manner to provide consistently excellent customer service.
• Intentionally build rapport with 50+ regular guests, memorizing names/custom orders, to promote brand loyalty and personalized guest experiences.
• Collaborate with team to ensure quality and timely drink and food preparation during weekend rushes of up to $1000/hour.

Newport Beach, California, United States

• Collaborated with the Cafe Leader to launch and drive all cafe and company initiatives and complete routine operational tasks to achieve business goals.
• Developed team members through 1:1s and coaching to enhance team and guest experience.
• Built feedback loops with the team to continuously improve inclusive teamwork, communication, and task completion.

Newport Beach, California, United States

• Served as a Learning Coach, leading 3 new baristas through skill build sessions to train technical and interpersonal skills.
• As Leader on Duty, thoughtfully anticipated and directed work to manage team and guest needs to promote positive team morale and exceptional hospitality experiences.
• Worked with Cafe Leader and other Leads to ensure compliance of all food and workplace safety standards.

Newport Beach, California, United States

Remote

• Streamlined remote department performance and team agility through schedule and Zoom coordination, Google Suite management, and actionable follow up for 4+ weekly meetings.
• Managed employee changes including hiring, onboarding, and salary changes for department staff through Workday.
• Facilitated annual staff performance reviews and monthly team learning and debrief through feedback surveys.
• Proactively managed the National Director’s expense reports, meeting and travel calendar, and team communications to facilitate the development of resource toolkits for 1500+ staff.

Greater Los Angeles Area

• Recruited and developed teams of 5-7 student leaders in building community of peers through social events, consistent connection, and follow-up from outreach to 200+ student contacts each semester.
• Doubled membership of student chapter at California State University, Northridge as one of two staff on campus.
• Partnered with and maintained relationships with 20+ fellowship alumni and local organizations to raise $12,000+ in chapter funding each year.
• Coordinated finances, transportation logistics, and meeting agendas for semesterly fellowship-wide conferences of 150+ students.

Greater Los Angeles Area

• Performed daily office maintenance to support senior personnel from the Finance, HR, and Data Access Center departments.
• Updated and maintained filing systems including five years of financial documents and confidential employee files.
• Maintained master budget sheet and identified sources of fund discrepancies to ensure accurate records for 40+ financial partners.
• Edited formatting of the California Health Interview Survey (CHIS) to enhance comprehension and accessibility.

Ux/Ui Design Bootcamp, Ux/Ui Design

Applied research, design, and problem-solving skills to complete two projects through the entire design process, with meaningful.

Bachelor Of Science - Bs, Psychobiology, Minor In Global Health, 3.802, Cum Laude

Activities and Societies: Team Leader in InterVarsity Bruin Christian Fellowship (Mar 2016 – June 2018)• Coordinated weekly fellowship.