Justin Ge Email & Phone Number

Lake Forest, Ca, Us

Newport Beach, California, United States

• Thoughtfully anticipate and address guests’ needs and concerns with a friendly manner to provide consistently excellent customer service.• Intentionally build rapport with 50+ regular guests, memorizing names/custom orders, to promote brand loyalty and personalized guest experiences.• Collaborate with team to ensure quality and timely drink and food preparation during weekend rushes of up to $1000/hour.

Newport Beach, California, United States

• Collaborated with the Cafe Leader to launch and drive all cafe and company initiatives and complete routine operational tasks to achieve business goals.• Developed team members through 1:1s and coaching to enhance team and guest experience.• Built feedback loops with the team to continuously improve inclusive teamwork, communication, and task completion.

Newport Beach, California, United States

• Served as a Learning Coach, leading 3 new baristas through skill build sessions to train technical and interpersonal skills.• As Leader on Duty, thoughtfully anticipated and directed work to manage team and guest needs to promote positive team morale and exceptional hospitality experiences.• Worked with Cafe Leader and other Leads to ensure compliance of all food and workplace safety standards.

Newport Beach, California, United States

Remote

• Streamlined remote department performance and team agility through schedule and Zoom coordination, Google Suite management, and actionable follow up for 4+ weekly meetings.• Managed employee changes including hiring, onboarding, and salary changes for department staff through Workday.• Facilitated annual staff performance reviews and monthly team learning and debrief through feedback surveys.• Proactively managed the National Director’s expense reports, meeting and travel calendar, and team communications to facilitate the development of resource toolkits for 1500+ staff.

Greater Los Angeles Area

• Recruited and developed teams of 5-7 student leaders in building community of peers through social events, consistent connection, and follow-up from outreach to 200+ student contacts each semester.• Doubled membership of student chapter at California State University, Northridge as one of two staff on campus.• Partnered with and maintained relationships with 20+ fellowship alumni and local organizations to raise $12,000+ in chapter funding each year.• Coordinated finances, transportation logistics, and meeting agendas for semesterly fellowship-wide conferences of 150+ students.

Greater Los Angeles Area

• Performed daily office maintenance to support senior personnel from the Finance, HR, and Data Access Center departments.• Updated and maintained filing systems including five years of financial documents and confidential employee files.• Maintained master budget sheet and identified sources of fund discrepancies to ensure accurate records for 40+ financial partners.• Edited formatting of the California Health Interview Survey (CHIS) to enhance comprehension and accessibility.

Ux/Ui Design Bootcamp, Ux/Ui Design

Applied research, design, and problem-solving skills to complete two projects through the entire design process, with meaningful.

Bachelor Of Science - Bs, Psychobiology, Minor In Global Health, 3.802, Cum Laude

Activities and Societies: Team Leader in InterVarsity Bruin Christian Fellowship (Mar 2016 – June 2018)• Coordinated weekly fellowship.