Justin Harford Email & Phone Number

Sioux Falls, Sd, Us

Sioux Falls, South Dakota, United States

Provide an excellent customer experience for clients wishing to obtain construction, lot/land, bridge, or home equity loans or lines.

Sioux Falls, South Dakota, United States

Balance title commitment, purchase agreements and addendums with lenders or clients to ensure a clean title transfer. present all documents needed for successful closing while creating an exceptional experience. develop new and maintain existing relationships with clients.

 Execute a superior tailored customer service experience and problem solving techniques while attempting first contact resolution Build and maintain collaborative relationships Assist internal associates with questions on policy and procedures while cultivating each experience so they can locate the correct processes and execute critical thinking Enact and exemplify analytical and critical thinking in each situation to resolve complex escalations on various levels Created, developed and enhanced processes and procedures for Customer Advocacy and other departments to ensure compliance, efficiency and return of investment Exceed daily/monthly department performance standards Maintain detailed records of associate and customer interaction Accepted and completed the Emerging Leadership program Dependable leader and point of contact for the Customer Advocacy department Current Resident Producers Personal Lines License

Sioux

 Conduct marketing analysis of what current companies in the custom apparel and merchandise industry are offering for pricing and custom options Work directly with clients to find a custom marketing solution to promote their teams Develop process and procedures for pricing, ordering and fulfillment Work directly with graphic designer for completion of custom designs and create/edit designs for merchandise