As a head of Retail Solutions, my coverage includes budgeting, P/L and to achieve the targeted growth set forth for the entire department for Malaysia and Thailand markets. As to meet the above coverage, product line-up for solutions and hardware, pricing strategy, talent acquisitions and retentions and go-to-market strategy were also part the responsibility

As a Retail Business Manager in NEC Asia Pacific Regional Business Support Center for Sales & Marketing Department, I am required to travel to Asia Pacific countries with the following Role and Responsibility1. Require extensive travelling to NEC Asia Pacific offices for business meeting, sales target review, business strategy review and sales training2. Provide assistant to NEC Asia Pacific offices Sales team on how to help them strategically approach retailers in expanding NEC… Show more As a Retail Business Manager in NEC Asia Pacific Regional Business Support Center for Sales & Marketing Department, I am required to travel to Asia Pacific countries with the following Role and Responsibility1. Require extensive travelling to NEC Asia Pacific offices for business meeting, sales target review, business strategy review and sales training2. Provide assistant to NEC Asia Pacific offices Sales team on how to help them strategically approach retailers in expanding NEC retail solutions.3. Provide training to Sales team for the latest sells tools in the area of latest pricing, selling strategy and product line up.4. Obtain market feedback from Asia Pacific offices sales team on the current competitor offering, customer requirements and other challenges in expanding retail business.5. Provide know-how knowledge sharing and its experiences through NEC Japan > 40 years in retail solutions business.6. Conduct monthly sales pipeline meeting with regional offices to understand the current prospect and the potential of the deal plus to understand the challenges faced by sales team. Show less

> Serve as product specialist for the product / solutions offered by company> Responsible in presales activities covering the followings:o Conduct product demonstrationo Perform client requirement analysiso Design solutions based on client’s requirementso Provide functional proposal and presentation slideo Support in prototype development and pilot run> Provide product training, consultancy services and technical advice to clients> Assist… Show more > Serve as product specialist for the product / solutions offered by company> Responsible in presales activities covering the followings:o Conduct product demonstrationo Perform client requirement analysiso Design solutions based on client’s requirementso Provide functional proposal and presentation slideo Support in prototype development and pilot run> Provide product training, consultancy services and technical advice to clients> Assist in project implementation and provide post-production support to clients> To work closely with sales team in technical sales presentations Show less

Specialize in installation, training and project management for MICROS product suite & associated interfaces> Conduct user requirement gathering on Customer IT infrastructure, hardware requirements and define backup plans to ensure smooth transition and implementation of MICROS products and processes.> Bridge the communication gaps between customers and colleagues to eliminate miscommunication and duplicate effort.> Define, drive and conduct user acceptance… Show more Specialize in installation, training and project management for MICROS product suite & associated interfaces> Conduct user requirement gathering on Customer IT infrastructure, hardware requirements and define backup plans to ensure smooth transition and implementation of MICROS products and processes.> Bridge the communication gaps between customers and colleagues to eliminate miscommunication and duplicate effort.> Define, drive and conduct user acceptance tests prior to system go live and sign-off.> Manage project timeline, configuration, and installations of MICROS products on client’s environment and work closely with service consultants to achieve beyond customer expectations.> Provide pre sales support to the local sales team.> Self improvement and upgrade to be familiarize and adhere to the latest technologies, policy and installation standards and procedures.> Act as liaison between Regional office and clients upon request to enhance the current system. Show less

> Provide support to investigate and troubleshoot issues or bugs reported by end users and helpdesk.> Provide extended support to accounts department during month-end closing. Responsible for handling queries from user (example reporting issue, data integrity issue and sales data adjustments).> Work closely with Regional IT and accounts team from HQ to get the latest update on programs and requirements. Coordinate with Supervisor for further actions before… Show more > Provide support to investigate and troubleshoot issues or bugs reported by end users and helpdesk.> Provide extended support to accounts department during month-end closing. Responsible for handling queries from user (example reporting issue, data integrity issue and sales data adjustments).> Work closely with Regional IT and accounts team from HQ to get the latest update on programs and requirements. Coordinate with Supervisor for further actions before implementation in Malaysia offices.> Part of development team member to debug software bug as soon as the error is reported to ensure business continuity> Perform user acceptance test to deliver quality products and services within the department Show less

> Maintain and troubleshoot various types of POS systems (example retail system, restaurant and fast food system). Database support using Visual FoxPro.> Deploy front-end (POS) and back-end (management) on site. Provide on site support for new installation and troubleshooting. In addition to that, I also provided remote support through phone calls or PcAnywhere (Norton product).> Provide training to end-user, senior management as well as IT team.> Close… Show more > Maintain and troubleshoot various types of POS systems (example retail system, restaurant and fast food system). Database support using Visual FoxPro.> Deploy front-end (POS) and back-end (management) on site. Provide on site support for new installation and troubleshooting. In addition to that, I also provided remote support through phone calls or PcAnywhere (Norton product).> Provide training to end-user, senior management as well as IT team.> Close contact with programmers and technicians based in Thailand, Hong Kong and Singapore for internal knowledge sharing. Show less