Minuteman High School is an award-winning public high school located in the heart of Lexington, Massachusetts, just west of Boston, in a district that is steeped in Revolutionary War history. The school sits on a 65-acre campus where students focus on a technical career in the Engineering, Construction & Trades Academy or the Life Sciences & Services Academy.• Manage and mentor IT staff.• Manage all aspects of IT move into a new school building including new infrastructure design, move of existing infrastructure, and IT move budget.• Plan and manage all IT projects such as migration from Hyper-V to VMware, VM cluster hardware upgrade, desktop hardware upgrades to extend computer usability, and Windows Server and desktop upgrades before they reach end of life.• Developed plan to switch laptops for incoming freshman class starting with a needs assessment of the students and finding a laptop model from a different manufacture that had better performance for a nominal price increase because the existing 1-to-1 laptops were not meeting student needs.• Implemented a phishing training and awareness program which has seen a reduction in phishing clicks.• Develop and update procedures and processes to improve technology efficiency.• Manage Digital Literacy Curators group of teachers for integrating technology into classrooms.• Manage IT budget to plan.• Continue to perform responsibilities of Network Technician.

• Manage and support Active Directory, DHCP, DNS, Group Policies, and a hybrid Office 365 environment.• Oversee and maintain Aruba wired and wireless networks. • Administer Windows, OS X, and Linux physical and VM servers running on Hyper-V.• Manage all IT projects such as expanding wireless infrastructure in the high school for the 1-to-1 student laptop endeavor and server replacements.• Troubleshoot and fix hardware and software issues (e.g. servers, email, PoE and non-PoE switches, wiring, desktops, laptops, printers, mobile devices, VOIP and analog phones, voicemail, security cameras, displays, and projectors) for faculty, staff, and students.• Administer and enforce best practices for all procedures defined by the Educational Technology Department.• Create, update, and deploy Windows and Mac images. • Deploy applications and software updates to all Windows and Mac computers.• Maintain, test, and verify nightly backups.• Log and track all reported incidents.• Evaluate and select new hardware/software to improve functions and system administration.• Document computer system configurations and processes for supporting and fixing the IT infrastructure in the school district.

The John P. Hussman Institute for Human Genomics is a leading research institute dedicated to identifying genes involved in human diseases for the diagnosis, intervention and prevention of illness.I started at the HIHG during its inception in 2007 where I analyzed the IT needs of the wide variety of stakeholders and implemented the required solutions to quickly get everyone working on their research. Once the HIHG was operational, I researched and deployed cost effective solutions for our Institute to improve the level of support my team provided. Some of those systems were used to inventory hardware and software, to deploy software to our desktops and servers, and used to test all changes prior to making them in production in a test environment. To make sure processes were completed correctly, I wrote procedures on how all IT support tasks were to be done and I automated as many tasks as possible to streamline efficiency and to ensure processes were consistently done. I also wrote policies related to our IT systems and other documentation to improve IT support such as user guides and change control documents.• Retained all of my responsibilities as the Assistant Director of IT after being promoted.• Analyzed and evaluated IT needs and demands on an ongoing basis to recommend and administer infrastructure and policy changes to improve operations.• Managed projects, like Windows XP with Office 2010 to Windows 7 with Office 2013 upgrade project for over 300 desktops and laptops, major software deployments, and server/application deployments.• Responsible for all incidents and projects being completed on time.• Created a virtual test environment using VirtualBox to test images, new software, and software updates to reduce the number of physical machines to just one.• Managed vendor relationships to build partnerships and help get the best value.• Managed annual IT budgets to plan.• Served as liaison to other departments for planning and support.

• Designed, developed, and implemented IT infrastructure for the newly formed HIHG.• Supported the evolving IT demands of a rapidly expanding Institute that had grown from 25 employees to 250 over a 24-month timeframe.• Collaborated with the Center for Computational Sciences (CCS) to develop 500 terabyte storage solutions for our Institute accessible in both Windows and Linux environments.• Designed a secure network for the genetics laboratory instruments.• Evaluated new technology and managed vendor relationships.• Managed customer service.• Analyzed and evaluated IT needs and demands on an ongoing basis to recommend and administer infrastructure and policy changes to enhance operations.• Developed disaster recovery plan for HIHG IT.• Designed, set, and managed NTFS permissions on network storage that met the needed requirements provided by employees and met HIPAA compliance.• Created a change control document for tracking and approving changes to HIHG workstations and servers.• Created an evergreen document to track versions/models of software/hardware that were unsupported, supported, and that we would support next.• Hired, managed, mentored, evaluated, and provided technical support for my IT support staff while making sure incidents and projects were completed on time.• Held weekly 1-on-1 meetings as needed and monthly IT meetings.• Enabled professional development for team including training and certifications.• Defined policies and procedures for optimal response for all HIHG business units.• Oversaw software deployments and updates and automated those installations.• Created and managed users and groups in Active Directory.• Served as liaison for University IT and CCS for support and planning.

Investors Title has a reputation for responsiveness and efficiency, a deep knowledge of the real estate industry, and building long-lasting relationships with its partners and customers. They provide residential and commercial title insurance and innovative business solutions for their partners across the U.S.• Developed technical procedures for system deployments, system administration, and troubleshooting/resolving technical issues.• Managed projects, including computer resources, personnel, scheduling/deadlines, and status reports.• Researched and tested Active directory and group policy changes and new software applications for compatibility with established PC images and network security settings in a virtual test environment using VMware ESX.• Identified and implemented process improvements. Examples include deploying software updates and automating software installations.• Administered McAfee ePolicy Orchestrator, and generated and evaluated weekly reports to ensure Sarbanes/Oxley compliance.• Provided daily 2nd level support for the help desk.• Administered Active Directory and group policies.• Created databases, ran queries, created DB backups, and recovered backups in Microsoft SQL Server.• Served on the disaster recovery team to create an offsite recovery plan and test those plans to ensure a successful recovery. Our tests were successful.• Provided support for Windows NT/2000/2003 servers, which grew to approximately 150 servers - 25 local servers and 125 remote servers.• Coordinated the relocation of IT equipment during office moves.• Provided support resources for all new agency offices when they opened.

• Provided desk side and phone support for over 100 home office employees and 300 branch office employees.• The go to person for internal IT staff support and related projects.• Provided remote support for 50 remote agency employees across the U.S.• Supported an in house title policy application used by branch and agency employees.• Wrote technical procedures for supporting systems and for troubleshooting issues.• Supported servers, workstations, laptops, copiers, fax machines, and all software.

CompuCom empowers people to achieve the highest levels of performance by making technology work for them — anywhere, anytime, on any device. Their mission is to elevate the technology experience through dynamic, proactive and seamless support that energizes people’s business and personal lives.• Functioned as a consultant on various long term and short term assignments.• Served as a technical consultant for sales representatives at customer sites.• Provided help desk and desktop support.• Served as team leader during Eastern North Carolina companywide computer rollout – wrote procedures to complete hardware and software refresh involving replacement of all Novell servers and DOS desktops with Windows NT 4 servers and Windows 95 desktops for 25 branch offices.• Upgraded existing in house DOS application with a new in house Windows application for a companywide software rollout.• Wrote documentation for software installations and system administration.• Served as project manager for relocation of computer equipment including servers, personal computers, printers, and dumb terminals during their corporate data center move.• Served as systems administrator for three buildings comprised of 150 users and twelve servers at their corporate headquarters.

• Functioned as a consultant on various long term and short term assignments.• Served as a technical consultant for sales representatives at customer sites.• Served as team leader of the Central/Eastern North Carolina team for a successful companywide computer rollout – complete hardware and software refresh involving replacement of all OS/2 servers and DOS desktops with Windows NT 3.51 servers and newer DOS desktops for approximately 200 branches.

• Contracted to CompuCom systems to serve as their consultant on a pilot project for a financial company and provide IT support for a state government.• Provided support for twenty-five OS/2 workstations, two Novell servers, and two RISC/6000 servers.• Offered a position by CompuCom based on the success of the project and the quality of work performed.

IBM developed the High Performance Transaction System (HPTS) to address the need for a cost-effective method for handling, processing, storing, and retrieving transaction documents. • Tested IBM’s High Performance Transaction System (HPTS).• Wrote a program using REXX and automation software to automate certain test cases.• Supported a test lab and a development lab, including installation and maintenance of the software and hardware of the OS/2 test servers, the OS/2 test computers, and IBM network printers running on a Token Ring network.• Supported 75 OS/2 desktop computers for division personnel.