Justin Haldeman Email & Phone Number

Clarks Summit, Pa, Us

Jessup, Pa

• Provide logistical, customer service, and general route truck management to personnel to ensure the highest efficiency for our company while maximizing customer satisfaction for each route.• Manage and supervise inventory levels to ensure accuracy for each route’s customer base. • Supervise, train, and evaluate the safety of each of our routemen in our fast paced delivery service. • Represented the supervisor level of management on the company safety committee.• Created and produced training safety education material for our service department.

Jessup, Pennsylvania

Represent the supervisory level of management on the safety committee for the route service representatives. Create, develop, and produce safety training materially for the RSR’s.

Jessup, Pa

• Managed each customer’s linen, uniform, and other product inventory needs on a weekly cycle.• Developed long term relationships to ensure customer retention, upselling, and collection goals were being met.

• Managed fulfillment processes between customer, warehouse personnel, and TJG shipping department to ensure timely processing of customer orders.• Managed McCormick Foods and Old Bay’s shopping website’s to ensure product content was accurate. Managed inventory levels to ensure product availability. Handled client’s customer questions regarding shipment and product availability.• Collected and analyzed data to create key business reports, both internal and external, to ensure client and They Jay Group performance metrics were being met.

• Provided daily leadership and guidance for Trainer/Team Leaders and CSR’s.• Gathered, analyzed, and provided various benchmark data on a regular basis to the client.• Provided highest level of customer service for client’s customers to ensure client retention.

• Monitored CSR performance in real time to ensure that client’s Key Performance Indicators were being met through various telecommunications software.• Responsible for making sure staffing and scheduling was completed to ensure that our client’s needs were being met.• Ran reports daily and evaluated Key Performance Indicators as set by the client. Looked for ways to improve performance.• Met with CSR’s and Account Leads to maintain a professional atmosphere.

• Took incoming calls from customers for various clients. Mainly, iRobot technical support for consumer robotic vacuum cleaner issues that needed resolved.• Researched and resolved consumer e-mails.

• Managed on air programming 3 Sundays per month.• Duties include cutting commercials for various local businesses, creative material for bridging, direction of on air programming, and management of Sunday operations.