As the IT Director, I spearheaded the optimization of IT operations and the helpdesk, achieving a 30% reduction in service desk resolution times and a 20% improvement in system uptime and efficiency. I architected and led the implementation of innovative IT solutions that enhanced operational efficiency and strategically aligned IT with business goals. My role also involved negotiating vendor contracts, resulting in approximately $200,000 in annual savings, and managing a multimillion-dollar IT budget to support critical business initiatives.I maintained compliance with federal technology security standards, such as NIST 800-171, 800-53, and DFARS, leading to near-flawless audit outcomes and significantly strengthening the organization's security posture. Additionally, I built, mentored, and developed IT teams, leading to a 25% increase in productivity and fostering a culture of continuous improvement with low attrition rates.I also designed and maintained a comprehensive Business Continuity and disaster recovery plan, reducing potential downtime by 50% and ensuring seamless business operations. Through improved and proactive service delivery and support processes, I increased customer satisfaction by 35%. Furthermore, I implemented a cloud-first strategy that increased operational agility and reduced infrastructure costs by approximately 35%.

I successfully led the optimization of the IT infrastructure across multiple remote offices and datacenters in multiple states, ensuring seamless operations and significantly boosting overall efficiency. Leveraging my strong leadership and management skills, I guided the IT teams to strategically enhance corporate security by implementing secure networking solutions and deploying a centralized threat detection program, which markedly strengthened our security posture.Adept at managing complex budgets, I oversaw a $3M budget and executed growth roadmaps that not only aligned IT initiatives with organizational strategic goals which allows us to achieve an approximate 40% reduction in infrastructure costs. My technical expertise ensured robust systems compliance with key security standards such as ICD, NISPOM, ISO/IEC 27001, and NIST, allowing us to maintain high levels of security and operational integrity.I also demonstrated strong technical acumen by implementing automation tools that decreased system deployment and maintenance time by 60%, driving significant operational efficiencies and cost reductions. Furthermore, I developed and led the implementation of a comprehensive IT helpdesk and service management framework, which improved service and support delivery metrics by 40%, underscoring my commitment to excellence in IT management.

I managed all security aspects of a DoD-cleared facility, ensuring zero breaches and maintaining a secure environment. I conducted regular inspections and maintained strict compliance with regulatory standards, including NISPOM, NSA/CSS, and ISO 27001, ensuring the facility consistently met all security requirements. Additionally, I led incident management efforts by investigating security violations and implementing effective preventive measures, which resulted in a 50% reduction in security incidents. My commitment to maintaining the highest security standards safeguarded the facility’s operations and upheld its compliance with all relevant directives.

I successfully managed the IT infrastructure for a corporate environment, leading the transition of the corporate network from a Microsoft Onsite setup to a Hybrid Cloud environment. This transition minimized downtime and demonstrated my strong technical skills in ensuring a smooth and efficient migration. Through the implementation of innovative technology solutions, I enhanced user efficiency and operational agility by 25%, driving significant improvements across the organization.In addition to my technical expertise, I directed the IT M&A processes, ensuring the seamless integration and separation of corporate networks during mergers and acquisitions, which maintained business continuity. My leadership in security was evidenced by the development and enforcement of comprehensive security policies, resulting in a 35% reduction in security incidents. My ability to manage IT in a complex corporate environment, combined with my M&A proficiency and technical acumen, consistently delivered results that supported and advanced organizational strategic goals.

Exhibited strong leadership by managing all security aspects of a DOD-cleared facility, ensuring the secure handling of classified material.Led self-inspections and participated in annual inspections by the Defense Security Service and the National Security Agency, achieving 100% compliance with NISPOM and all governing directives and regulations.Successfully managed physical security, alarms, visitor control, document control, and computer security, resulting in a significant enhancement of the facility's security posture.Conducted comprehensive security education classes, improving staff awareness and compliance, and leading to a 30% reduction in security incidents.Investigated security violations and prepared detailed reports with preventive and corrective actions, reducing future incidents by 50%.Ensured strict adherence to NISPOM, NSA/CSS Policy Manual 3-16, and all other governing directives, maintaining impeccable compliance records.Led the oversight of closed areas and SCI facilities build-out, ensuring full compliance with NISPOM, ICDs, and all other relevant directives, thereby enhancing facility security integrity.

I installed and serviced Verifone ruby POS systems. I was responsible for keeping the Point of Sale (POS) system in peak operating performance. I replaced printers, scanners, customer displays, coin changers, and pin pads when needed when they no longer work as designed. I also interface the ruby with money order machines and car washes as needed from site to site. I also installed and serviced the Fire King Image vault video security system, to include running cables, hanging cameras, and programming it to the customer’s specifications.

I supervised and participated in the detecting, locating, and tracking of ground targets, rotary wing and slow moving fixed wing aircraft. Participated in aerial surveillance and reconnaissance pre-mission briefings for the army common ground station. I operated and maintained computer data systems and communications equipment. I analyzed digital and soft copy radar imagery, including infrared and electro-optics imagery. I prepared imagery analysis reports for post mission briefing.