Justin Harkleroad

Justin Harkleroad Email and Phone Number

Systems Administrator @ LoanCare
Greenville, NC, US
Justin Harkleroad's Location
Greenville, North Carolina, United States, United States
Justin Harkleroad's Contact Details

Justin Harkleroad personal email

n/a
About Justin Harkleroad

Justin Harkleroad is a Systems Administrator at LoanCare. He possess expertise in telecommunications, call centers, technical support, telephony, troubleshooting and 39 more skills. Colleagues describe him as "Justin is a one man wrecking crew! He supported my team day and night and did everything, and more, requested of him! Justin is a true team player and go getter! Justin is an asset to him team!", "Justin is an excellent, highly capable employee. It is a pleasure to work with him as he relates so well to those around him. His quality of work and high level of dedication inspires those around him. i would recommend Justin for any position for which he aspires.", and "I directly managed Justin for over a year, and found his technical skills to be above average. In a call center, the best people know how to turn their expert knowledge into customer friendly terminology, and Justin definitely fits that description. He stays up to date with current technologies and was a pleasure to lead."

Justin Harkleroad's Current Company Details
LoanCare

Loancare

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Systems Administrator
Greenville, NC, US
Website:
loancareservicing.com
Employees:
1183
Justin Harkleroad Work Experience Details
  • Loancare
    Loancare
    Greenville, Nc, Us
    View
  • Loancare
    Senior Telephony Engineer
    Loancare Sep 2022 - Present
    Virginia Beach, Va, Us
    • Day-to-day Administration of the Genesys PureConnect and Cisco CUCM environments, add move agent's workgroups, licensing checks, and daily system health checks.• Point of Contact for helpdesk, vendors, and other infrastructure support teams.• Product evaluations for new products and technologies specific to the call center.• Developed project plan and implemented feature sets, including Genesys sip softphone, SMS, Web Chat, and e-mail.• Participated in two complete system upgrades from PureConnect 2015 r3 to 2019 r1 and 2020 r4
    View
  • Loancare
    Telephony Engineer
    Loancare Jun 2021 - Sep 2022
    Virginia Beach, Va, Us
    Manage Telephony Platform providing technical and functional support to business and technology users.
    View
  • Loancare
    System Administrator
    Loancare Oct 2018 - Jun 2021
    Virginia Beach, Va, Us
    View
  • Suddenlink Communications
    It Specialist Level 3
    Suddenlink Communications Feb 2015 - Dec 2017
    St. Louis, Mo, Us
    My Duties include performing ad hoc support to the internal call center team On Genesys CloudAdministration of Cisco Call Manager UCM Administration of Microsoft Exchange account management.   Installing, configuring, testing, and maintaining new and existing servers, hardware, and software components.   Set up, configure, and supports a Hyper-V cluster environment.  Operate and maintain server backup using the Veeam platform.   Deploy third-party software on Windows machines.  Windows desktop: install, and update applications.  I provided an escalation point from the Tier 1 and Tier 2 help desk to resolve issues that required hands-on.   I provided the day to day support for the Mobile Device Management software XenMobile by Citrix and Duo Multi Factor authentication software.   Implement Active Directory and Local Group policies enforcing security requirements and standards.
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  • Suddenlink Communications
    Call Center Technology Specialist I & Ii
    Suddenlink Communications Apr 2008 - Feb 2015
    St. Louis, Mo, Us
    I designed, implemented, and administered a group based call routing system for local and remote call center using Aspect ACD, Aspect RCS (remote call shelves) and Aspect Uniphi. This was integrated with Aspect IVR and CTI screen pop solution.  Administrations included call routing changes, add/delete agent, instruments, class of service changes, database backups and disaster recovery design and implementation.  Installed configured and provided back end administration for the Aspect Quality Management (AQM) servers. This included agent add/delete scorecard creation    Crystal Reports and SQL queries giving Call Detail Records (CDR) to contact center leadership with historical productivity statistics for agents as well as Service Level (SL) statistics for Agent queues.  Designed Implemented Aspect CustomView Director /Producer canvas for Contact Center management to view real-time statistics of agents and queues  I am the local point of contact for Aspect vendor, Local Exchange Carrier, and on call technician.
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  • Suddenlink Communications
    Customer Service Rep Level 2
    Suddenlink Communications Mar 2007 - Apr 2008
    St. Louis, Mo, Us
    Technical support rep for suddenlink' telephone and high speed internet
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  • Convergys
    Customer Service Rep Level 3
    Convergys Sep 2002 - Mar 2007
    Supervisor for Pharmacy Help Desk agents. Locate and resolve processing errors from pharmacies when they submit claims electronically. I also handle escalated calls for system software vendors. In addition to keeping in close contact with account managers concerning prescription group trends and handling customer complaints.

Justin Harkleroad Skills

Telecommunications Call Centers Technical Support Telephony Troubleshooting Customer Service Networking Customer Satisfaction Wireless Ip Computer Hardware Wireless Networking Cisco Technologies Call Center Management Broadband Wan Voip Contact Centers Windows Cabling Voice Over Ip Wireless Technologies Microsoft Office Windows 7 Servers Team Leadership Active Directory Lan Wan Computer Network Operations Testing Operating Systems Software Documentation Security Linux Customer Experience Internet Protocol Visual Basic Technical Training Invoicing Customer Relations Noble Systems Composer Billing Documentation

Justin Harkleroad Education Details

  • Pitt Community College
    Pitt Community College
    Computer Programming\Support And Services
  • Dh Conley
    Dh Conley
    High School

Frequently Asked Questions about Justin Harkleroad

What company does Justin Harkleroad work for?

Justin Harkleroad works for Loancare

What is Justin Harkleroad's role at the current company?

Justin Harkleroad's current role is Systems Administrator.

What is Justin Harkleroad's email address?

Justin Harkleroad's email address is ju****@****usa.com

What is Justin Harkleroad's direct phone number?

Justin Harkleroad's direct phone number is +136157*****

What schools did Justin Harkleroad attend?

Justin Harkleroad attended Pitt Community College, Dh Conley.

What are some of Justin Harkleroad's interests?

Justin Harkleroad has interest in Poverty Alleviation.

What skills is Justin Harkleroad known for?

Justin Harkleroad has skills like Telecommunications, Call Centers, Technical Support, Telephony, Troubleshooting, Customer Service, Networking, Customer Satisfaction, Wireless, Ip, Computer Hardware, Wireless Networking.

Who are Justin Harkleroad's colleagues?

Justin Harkleroad's colleagues are Marie Mingo, Victor Romero, Jessica Omlor, Ashlie Litton, Mariana Terra, Anne Jehlyn Evasco, Stacey Robinson.

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