With over 15 years of experience in customer success and leadership, and 24 years in the automotive industry, I specialize in driving operational efficiency, product adoption, and long-term business growth. Currently serving as the Director of Customer Success at Solera | DealerSocket, I lead a high-performing team of Customer Success Managers (CSMs) to deliver exceptional results for a broad portfolio of clients. My focus is on using data-driven insights to optimize customer outcomes, boost satisfaction, and maximize product utilization.Throughout my career, I have successfully led national implementation projects, optimizing product deployment processes and improving team efficiency. I’ve spearheaded initiatives that enhanced customer onboarding, improved cross-functional collaboration, and resulted in higher retention rates and faster response times. My cross-training initiatives across multiple product lines have equipped teams with the flexibility to meet diverse client needs, leading to quicker issue resolution and improved customer outcomes.I am passionate about fostering strong client relationships and guiding teams to success through strategic leadership and process improvements. By aligning teams with business goals, identifying whitespace revenue opportunities, and negotiating high-value contracts, I contribute to sustainable business expansion and customer retention.My extensive experience in the automotive industry spans across sales, operations, and strategic consulting, where I have consistently delivered results by optimizing processes, driving profitability, and enhancing customer satisfaction. Whether managing customer success teams, implementing new systems, or refining service delivery, I am dedicated to driving results that align with both client and business objectives.
Listed skills include Sales, Account Management, Sales Management, Sales Process, and 26 others.