-Requirements Gathering: Collect and document detailed business requirements from stakeholders.-Stakeholder Analysis: Identify and analyze key stakeholders, understanding their needs and expectations.-Data Analysis: Analyze and interpret data to support decision-making processes.-Process Modeling: Model and document current and future business processes using tools like flowcharts or BPMN.-Gap Analysis: Identify the gaps between current processes and future state, and propose solutions.-System Analysis: Evaluate existing systems and assess their compatibility with business needs.-Feasibility Studies: Conduct feasibility studies for proposed projects to ensure they align with business goals.-Risk Analysis: Identify and assess potential risks associated with business decisions and proposed solutions.-Cost-Benefit Analysis: Evaluate the costs and benefits of proposed solutions to aid in decision-making.-Documenting and Managing Requirements Changes: Maintain and manage changes to project requirements throughout the project lifecycle.-Provided test demos and conducted test result walkthrough for key stakeholders, vendors and suppliers.-Validated & enhanced test scenarios & test scripts with additional negative cases, corner cases and scenarios.-Participated in end-to-end testing activities with stakeholders, vendors and suppliers.-Tracked and acted upon defects/bugs.-User Acceptance Testing (UAT) Support: Collaborate with users to ensure that systems meet their needs and assist in UAT.-Engaged in Waterfall/Agile development practices including requirement gathering, story creation, acceptance criteria creation, estimation, sub task creation, daily/weekly standup, demos, etc.-Use Case Development: Create detailed use cases to illustrate system functionality from an end-user perspective.-Worked with developers during development life cycle and provided continuous feedback.-Led Agile projects, enhancing product quality, reducing defects by 30%

•Research, compile, analyze and report various operational data from multiple sources.•Develop and perform queries both independently and at management direction.•Define user requirements, perform UAT and troubleshoot systems related operational issues.•Assist ongoing production and workflow improvement efforts.•Manage small projects and/or small segments of larger projects.•Develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.•Software used: SAS, SQL, Business Objects, Microsoft Access, & Excel

Assisted in the creation and updating of the company lending manual and standard operating procedure guidelines. Created and tested of Loan Summary System. Created Test Plan with Test Case Scenarios. Taught class to other Account Managers on use of System.Create and maintain daily reports using Crystal Reports.System testing of new LOS. Created Test Plan with Test Case Scenarios.Underwrote sub prime residential loans. I ensured compliance with company, federal/state regulatory, and applicable Secondary Marketing investor standards.Reviewed and evaluated information on mortgage loan documents to determine if borrower, property and loan conditions met company and government standards.Made decisions on exceptions to policy (underwriting/pricing) within authority limits. I communicated with Account Executives and Brokers in a timely fashion, while making customer service a top priority.

Underwrote sub prime residential loans. I ensured compliance with company, regulatory and applicable Secondary Marketing investor standards. Reviewed and evaluated information on mortgage loan documents to determine if borrower, property and loan conditions met company and government standards.Made decisions on exceptions to policy (underwriting/pricing) within authority limits. I priced loans accurately and strategically to maximize Secondary Marketing income. Communicated with Account Executives and Brokers in a timely fashion, while making customer service a top priority. I managed a pipeline on average of 130 loans per month with a lending authority of $500,000.

Processed loans approved by an Underwriter or an automated decisioning system (DU/LP). Cleared conditions and issued changes to the terms on previously approved loans. Verified conditions of approval which included, customer income/assets documentation, resolved routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; processed subordinations; resolved appraisal disputes; coordinated closing activities. Maintained a high level of customer service by being proactive in communication with customers, including banking center associates, realtors, attorneys, etc.

Developed, maintained, recommended and supported technology for multiple business units within the company. Met and consulted with clients and vendors to determine their individual requirements, and would recommend and implement solutions according to their budget and needs. Attended meetings and updated project flow charts for each project that I was assigned to. Developed and ran test scripts on numerous newly developed applications as well as systems and applications already in place.I kept detailed records of my findings and reported them back to programmers and other BSA's daily.